AVP - Client Relations - Financial Training Firm

Our client a Leading MNC Financial Training Firm currently looking at hiring candidates with 3-10 yrs of Exp in Sales and Business Development and a sound knowledge of Financial domain.

Designation: AVP- Client Relation

Exp: 3-10 yrs of Relevant Exp

Location: Mumbai

CTC: Best in Breed

Responsibilities:

1) Manage Customer relationships

- Maintain relationships with existing clients (Key Account Management)

- Pitch into new clients

- Understanding client requirements

- Discussions with business heads on need assessment

2) Manage facilitator relationship

- Maintaining relationships with facilitators across India

- Transit information from clients to consultants/Trainers

3) Content Library:

- Maintain Content library with sufficient information controls. Managing a web link library (useful content on the web)

4) Other Activities:

- Help maintain the website (Monthly updating, with new courses that we offer)

- Review all course materials before submitting to clients. In some instances (particularly with new professors) interacting with a technical reviewer to ensure accuracy

- Manage course schedules and help identify appropriate faculty for each course

- Organize interviews with new professors and develop screening techniques (Implement New Instructor review policy)

- Help organize professor guest lectures at client sites

- Manage the Professor Database: Contacts, feedbacks and performance ratings

5) Manage Client Database

- Client contact information

- Courses completed at each client

- Planned/scheduled courses at each client site

- Records/notes of client discussions/conversations

- Potential new courses at each client (other topics, locations, etc.)

- Course pricing history

- Invoicing history

- Maintain over all profitability report of the center of excellence

6) Implement overall product development and delivery quality control process

7) MIS and financial reporting: Play an active role in pricing and bottom line management

If interested, kindly apply here.

Arpita Shetty
MH