Posted By
Posted in
Sales & Marketing
Job Code
1427784
Position Title: Client Partner (AVP)
Job Description Summary:
Client Partner with 9+ years of insurance customer management experience
Organizational Unit: Business Development
Location: Australia
Role:
This AVP Client Partner is a highly visible position central to the overall account engagement ownership and client management.
The role includes business growth, client management, contract negotiations, solutioning, consulting, P&L management; all focused on achieving Xceedance Australia's annual targets for client base growth, revenue, profitability, quality of delivery and customer satisfaction.
JOB RESPONSIBILITIES:
Client Management and Financials:
- Communicate with clients to understand their needs and evangelize Xceedance
- Grow Xceedance's business by pitching its offerings to existing and prospect clients
- Build relationships with clients based on trust and respect
- Participate at Insurance events and spread the word for Xceedance
- Function as a client advocate within Xceedance
- Be single point of contact for client escalation for Xceedance deliverables
- Use knowledge of the market and competitors to identify, amplify and position Xceedance differentiators to drive positive expansion outcomes
- Support internal teams in keeping client contracts (SOW and MSA) current
- Assist in any billing and invoice payment issues between client and Xceedance
- Proactively flag any potential delays in invoicing and follow up with client finance for any issues
- Manage account's budgets and profitability
- Adhere to the strategic business development framework - as set by the organization and which is part of an integrated processes, including use of the Company's sales tools and templates to manage prospects through various sales stages - from initial engagement to ongoing planning, execution, control and close of opportunities, as required including the use of Salesforce
Service Delivery:
- Coordinate engagement governance sessions with client and Xceedance delivery teams
- Coordinate Voice of customer / NPS surveys and action plans
- Facilitate any billing and invoice payment issues between client and Xceedance. Proactively flag any potential delays in invoicing and follow up with finance for any issues.
- Schedule and coordinate governance sessions
- Be single point of contact for client escalation
What are we looking out for?
- 9+ years of experience in leading large insurance delivery teams and client relationship management
- Should have managed large budget engagements and revenue responsibility
- Detailed, practical understanding of insurance functions and how can Xceedance offerings alleviate their pains/challenges
- Established connections within insurer/reinsurer/broker/underwriting agency markets, and at decision making levels of insurance organizations
- Strong written and verbal communication skills with abilities and experience to close deals
- Ability to travel at least 15% of the time with occasional international trips
- Ability to work in a globally distributed environment with customers based in different international regions
- Comes with an entrepreneurial and agile mindset. Should possess excellent articulation and storytelling skills.
- A collaborator, storyteller, entrepreneur, and plays on emotional intelligence
- Embraces change as opportunity to improve
BENEFITS:
Compensation Structure
- Base salary
- Company laptop
- Employee benefits
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Posted By
Posted in
Sales & Marketing
Job Code
1427784