AVP - Change Management/Human Resources - Bank

AVP - Change Management (HR) - British Multinational Bank

Role Responsibilities:

Strategy:

The role holder will be responsible for supporting and managing aspects the change & enablement Sth Asia & India strategy across the HR transformation portfolio, to agreed timelines and quality:

- Evaluating end user adoption through defined measures and provision of feedback to global programme / project team

- Work closely with the Asia Cluster C&E Lead, and regional and in-country teams across the Sth Asia & India portfolio to drive greater adoption, engagement and ensure business readiness

- Work closely with the HR programme teams to prioritise change and enablement activities, align these activities with other in country activities and ensure engagement according to agreed change, engagement, enablement and adoption plans

- Continuously engage stakeholders across Sth Asia & India to seek their leadership in driving change within their respective countries or business areas

- Adopt leading change management practices such as behavioural change techniques, data-driven change approach, compelling storytelling etc.

- Integration of global change and enablement activities into holistic change & enablement project plans

- QA of overall change and enablement activities to ensure aligned stakeholder engagement and reduced end user impact

- Consolidate and manage risks and mitigation activities, with any issues being reported to the global HR programme teams

- Responsible for the ongoing project management of all change and enablement delivery within India & Sth Asia with support from the Asia Cluster C&E Lead

- Collation of Change Impact Assessments / Business Change Readiness Assessments within AME

- Evaluation of end user readiness through defined measures and provision of feedback to global programme teams

- Work with the country HR communications team to ensure messaging is aligned, consistent and utilizes standardized formats

- Development of strong working relationships to get a good understanding of all activities going on, glean key priorities and identify any communication gaps that need to be addressed

- Team lead for the change and deployment country teams within their regional scope

- Develops pragmatic regional wide approach working closely with their counterparts to ensure consistency portfolio wide.

- Quality assures the work of their regional team and identifies delivery schedule conflicts, issues and weak points

- Aggregates activity across region and reports on Adoption progress, issues and risks

People and Talent:

- Promote and embed a culture of openness, trust and risk awareness, where ethical, legal, regulatory and policy compliant conduct is the norm.

- Collabarate, share learnings, and act on opportunities in the broader Asia C&E Team

Risk Management:

- Prepare materials for governance meetings as required including Board quality presentations

- Ensure that issues, risks and interdependencies are identified, managed and resolved via the defined escalation process is in place

- Support change management and deployment governance through the appropriate forums and governance as set by the bank

- Ensure all Project documents are audit ready at all times

- Maintain Project Document Repository in SharePoint

Regulatory & Business Conduct:

- Comply with the highest standards of regulatory and business conduct and practices as defined by internal and external requirements.

- Understand and ensure compliance with, in letter and spirit, all applicable laws, regulations and guidelines including those governing securities activities, company law, anti-money laundering, terrorist financing and sanctions; the Group's policies and procedures; and the Group Code of Conduct.

- Take personal responsibility for understanding the risk and compliance requirements of the role.

- Effectively and collaboratively identify, escalate, mitigate and resolve risk and compliance matters.

- Embed the Group's Values and Group Code of Conduct to ensure adherence with the highest standards of ethics. Comply with relevant policies, processes and regulations, as part of the culture.

Our Ideal Candidate:

- A passion for Change Management & Transformation, including cultural change

- Experience working within Human Resources in the financial industry preferable but not essential

- 5+ years of project management, change management, or transformation experience; prefer experience within a large international, dynamic organisation.

- Strong understanding of industry best practice change principles and methodologies with the ability to define a flexible, unique approach based on the business team and working environment

- Degree Preferred: Bachelor's degree in English, Journalism, Communications or Change Management

- Taleo, SuccessFactors or Data Analytics experience an advantage but not essential

- Advanced MS Office Suite Skills including SharePoint, MS Project skills

- Experience in using social collaboration and communication platforms such as 'Jive' or other intranet based technologies

- Excellent communication skills - oral, written and presentation

- Demonstrated a proven record of success as both an individual contributor and team player, identifying and addressing client needs in the following areas:

1. Demonstrating commitment to continuous improvement through innovation, simplification and leveraging industry-leading best practices

2. Supporting the development and execution of robust change and adoption strategies

- Communicating effectively via multiple channels and with impact to all levels of internal audiences

- Project Management accreditation - PMP/ITIL/PRINCE2

- Evidence of prior experience managing and influencing working groups/management teams via including providing high quality presentations and updates

- Excellent communication skills - oral, written and presentation.

- Excellent stakeholder engagement skills and ability to adapt to different styles according to target audience

- Demonstrated competency in decision making and problem solving; resource management; conflict management; leadership; and planning, prioritising and goal setting.

ROLE SPECIFIC TECHNICAL COMPETENCIES:

- Project Management Core

- Communication Core

- Change Management Advanced

- HR Product Knowledge Advanced