AVP - Business Excellence/Process Excellence - Healthcare BPO

Our client is a Healthcare BPO and is looking for a Assistant Vice-President Process Excellence (Contact Center)

US Healthcare experience and Black Belt certification is mandatory.

WFO - Bangalore based.

Key Responsibilities :

- Lead Quality Assurance for the business - Establish, maintain and improve quality framework to ensure noiseless delivery with optimum cost of operations

- Lead efficiency improvement delivering defined targets for the business

- Lead and deliver on value creation goals across clients

- Lead identification and execution of cross geo/cross practice projects

- Lead Capability building for a portfolio of practices

- Develop and execute BE strategy for the portfolio aligned to business needs

- Accountable for business impact for the portfolio

- Work with Sr. Leadership on the priority projects and performance fixes

- Provide thought leadership on new operating models - Leverage digital capabilities to build a lean & effective quality organisation. Lead complex (life cycle/ Spotlight account interventions)

- Create proposals for business problems and challenges

- Lead the engagement from Business Excellence for any RFQ/RFPs & new business opportunities, for the practices aligned

Role Requirements and Qualifications :

- Overall 15+ years relevant experience, with Min. 5 years' experience in US Healthcare

- Bachelor or Master's degree in a technology/ business

- Exposure to (US) Healthcare / Insurance

- Proven Business Excellence Strategy development & deployment experience

- Six Sigma BB/Equivalent certified, with excellent Analytical and Problem solving skills; MBB would be an advantage

- Demonstrated capability to leverage technology in designing solutions

- Excellent Facilitation skill, presentation & communication (both written & verbal)

- Multi Geo Stakeholders Management

- Excellent in people management and development