AVP - Business Excellence/Continuous Improvement - BPO/ITES

AVP - Business Excellence/Continuous Improvement

Job Description :

- Experienced Process excellence professional with a total of 8-10 years of experience, of which at least 4 years should be in Process Excellence roles

- Should have completed Six Sigma Black Belt

- Should have done at least 3 Green belt level improvement projects and 1 Black belt level project

- Should be able to demonstrate couple of Improvement projects from End to End

- Should have handled projects independently (meaning, he/she should have either mentored or been a Project leader)

- Good communication, Convincing, Negotiating skills

- Good Presentation skills (presenting something to Client and Internal stakeholders)

- Good stakeholder handling skills (in taking up a project)

- Exposure towards Six Sigma tools and techniques is a must

- Good command over Quality concepts (like 7 QC tools, Pareto chart, Control chart, Fishbone diagram, Correlation, MIS Dashboards etc.,)

- Would be an added advantage if he or she knows about Robotic process Automation (RPA), AI & Machine learning concepts

- Should be able to coherently put things together from a business perspective with good story-telling technique

- Should have working exposure in any of the statistical software like Minitab, SAS, SPC etc.,

- Training skills is an added advantage

- Good in Excel, Word and PPT

Candidate Experience :

- Candidates from BPO/ITES industry are preferred

- Manufacturing along with BPO/ITES industry also can apply

- Six Sigma Black belt certified