AVP - Branch Banking

About the Role:

- As the Assistant Vice President (AVP) of Branch Operations, you will play a pivotal role in ensuring the seamless and efficient functioning of the branch on a day-to-day basis.

- This leadership position demands a proactive approach to managing financial activities, compliance, customer relationships, and team performance.

Key Responsibilities:

Operational Management:

- Oversee the daily operations of the branch to ensure efficiency and effectiveness.

- Monitor and analyze branch financial activities, including cash flow management, deposits, loans, and transaction processing.

- Implement and uphold operational policies and procedures to optimize performance.

Compliance and Risk Management:

- Ensure adherence to all banking regulations, policies, and procedures to mitigate risk.

- Oversee branch audits, conducting regular assessments to identify areas for improvement.

- Establish and maintain operational risk management measures to protect the branch and its assets.

Customer Relationship Management:

- Develop and nurture strong relationships with customers to understand and meet their financial needs.

- Address and resolve customer complaints and inquiries promptly and professionally.

- Promote a customer-centric culture by training staff on service excellence and conflict resolution techniques.

Sales and Growth Strategy:

- Drive branch growth by setting and achieving sales targets for products and services.

- Lead the team in identifying opportunities for new account acquisition, loan products, and cross-selling initiatives.

- Collaborate with marketing and other departments to design and execute local promotions and campaigns that enhance customer engagement and drive sales.

Team Leadership and Development:

- Provide leadership, guidance, and support to branch staff, fostering a collaborative and high-performance environment.

- Conduct regular performance evaluations and provide coaching to help team members achieve their goals.

- Identify training needs and coordinate professional development opportunities for staff.

Community Engagement:

- Represent the branch in community events and initiatives to strengthen the bank's presence and foster goodwill.

- Cultivate partnerships with local businesses and organizations to enhance brand visibility and drive customer engagement.

Reporting and Analysis:

- Prepare regular reports on branch performance, financial metrics, and customer satisfaction.

- Analyze data to identify trends, make informed decisions, and develop strategies for continuous improvement.

Qualifications:

- Bachelor's degree in finance, business administration, or a related field; MBA preferred.

- Proven experience in branch management, financial services, or a related field.

- Strong understanding of banking regulations and compliance requirements.

- Exceptional leadership and team management skills.

- Excellent interpersonal and communication abilities.

- Results-driven mindset with a focus on customer satisfaction and business growth.

- Proficient in financial analysis and reporting tools