AVP - Benefits - Client Services - Insurance

Overview:

- Company offers Global Health Insurance Benefit ( GHB) to individuals travelling abroad for work assignments. The coverage scope includes, Wellness; Health and Travel Insurance and OPD Benefits

Job Purpose :

- Role requires conceptualising, implementing and monitoring the GHB business for the Company

- Expects to provide customised client solution and drive engagement to enhance health and well-being of corporate employees

- Provide personalised client service and drive engagement to contain cost and enhance satisfaction level

- The program will be implemented across Retail & Corporate business segments (domestic and internationally).

Team Reporting : 2

Responsibilities & Accountabilities:

- Formulate a strategy and provide comprehensive insurance and wellness solution to the employee/employees

- Drive insurance program which facilitates preventive health management and improves health and well-being of the employees through constant engagement

- Create a robust execution plan and launch initiatives thereby enabling operation efficiency and contain cost for Company

- Drive engagement and track effectiveness of Company insurance program on an on-going basis.

- Launch initiatives to drive positive health outcomes

- Build an strong health ecosystem by partnering with multiple providers thereby providing customised solutions to the corporate

- Analyse the portfolio and identify interventions needed to drive engagement and contain cost.

- Maintaining and publishing dashboard and provide regular insights to the management and client.

- Define robust SLA and ensure adherence to ensure optimum service levels for the client

- Liaise with internal teams and be a SPOC to ensure end service delivery is offered in a seamless manner to the client

Knowledge / Experience / Skills:

- Sound understanding Health/General Insurance, Health Care and /or wellness industry

- Post graduate preferably a MBA

- Strong communication / presentation skills

- Managed Client Service roles and

- Strong business acumen and drive strategies

- Project management and Analytical Approach

- Sound Understanding of wellness Offerings/ Processes

Behaviors / Competencies:

- Result oriented with zeal to succeed

- Ethical and value driven

- Proactive, agile and highly responsive towards achieving goals - leveraging key strengths and capitalizing on opportunities with a keen sense of urgency

- Strong interpersonal skills and able to successfully build and maintain networking relationships (both formal and informal)

- Problem Solver - overcomes issues and barriers to implement complex solutions

- Drives innovation and change - thinks out-of-the box and is creative in looking for opportunities and solutions

- Continuously drives improvements and initiatives