AVP/Architect - Digital Solution - Healthcare/BFSI/Retail

Working as an integral part of our customer facing teams, the Digital Solution Architect will partner with regional and global clients to provide advisory and enterprise solution architecture services. Responsible for the effective embedment of digital solutions that enable Genpact to deliver meaningful business value and solve for pain-points whilst ensuring the long-term sustainability for our customers.

The role entails articulation and creation of optimal, enterprise solutions that require the candidate to demonstrate significant skill across the full solution lifecycle, including enterprise architecture, system integration, data modeling, risk management, commercial acumen, contractual writing, governance processes as well as project management and delivery.

The applicant will develop solutions that enhance Genpact deal win ratio & margins. Such solutions will require great inter-personal and team working strengths as well as people leadership, in-depth understanding of our delivery model, and client relationship management.

The applicant will be comfortable working with customer business teams to understand the key drivers of transformation, helping create and process and technology roadmaps to deliver solutions where digital technologies can be deployed and integrated with existing customer technology landscapes to generate business impact for our clients. As an expert communicator, the applicant will be able to articulate of technology strategy, value and impact through the deal-cycle and support the creation of market-facing collaterals that reflect leading edge thinking in products and services.

Total Experience: Minimum 15 Years

Industry Expertise:

- Minimum 15 years of immersive industry experience in at least three of the below:

- Insurance, Banking, Financial Services, Consumer Goods, Retail, Life Sciences, Health, Hi-tech, Manufacturing services

- Candidates should demonstrate an end-to-end understand of at least on industry sector along with the process and technology domain across the back, middle and front office systems.

Technology Expertise:

Minimum 5 years of immersive experience in at least three of the following key areas:

- Enterprise or line of business systems deployment

- System and data integration products and platforms

- PaaS/SaaS finance business tools

- Automation and Orchestration

- Analytics and Data management

- All candidates should be able to demonstrate an understanding of the emerging digital technologies and trends across Automation, Analytics and AI.

Systems knowledge:

- Applicants should be able to demonstrate knowledge in each of the following areas:

- Enterprise systems from vendors like SAP, Oracle, Infor, Microsoft

- Industry specific applications like Guidewire, SeQuel, Sapiens, Legacy IBM/CSC/PMSC mainframe

- Line of business applications from vendors like Esker, OmPromt, Tungsten, Ariba, HighRadius, Blackline,

- Orchestration and automation vendors like Pega, ServiceNow, Salesforce, IBM Busines Automation Workflow/Blueworks, Automation Anywhere, UiPath, BluePrism, Workfusion

- Contact Center applications, like Genesys, Five9, NICE, AWS Connect, Cisco Contact Center

Core Role Skills:

- Conversant in the full spectrum of technology and business systems

- Responsible for win rates, value monetization, and NPS

- People management and mentoring

- Responsible for interfacing with business to understand the key drivers of transformation, and for helping us create and overall roadmap to deliver value to our clients

- Identify and solve for customer and industry pain points

- Generate business impact for our clients through articulation of technology strategy during deals, and creation of market-facing collaterals, that reflect leading edge thinking in products and services.

- Ability and ownership to build tailor made, technology driven BPM solutions

- To be able to architect a full end to end solution specific to client needs - should have an understanding of how process, technology, analytics and AI can be leveraged to address client needs

- Partner with best of breed technology vendors in to launch new service offerings

- Understand the role of User Experience in the overall transformation success story

- Interact with analysts and establish Genpact as a market leader in Insurance services

- To bring industry knowledge, world class capabilities, innovation and cutting-edge technology to our to help them raise their performance to new heights.

- Develop industry leading tech solutions - become newsworthy among Global providers

- Represent the tech solutions in public forums; conceptualize and develop thought leading content

- Contribute to developing and executing on the domestic and global strategy

- Focus on market development, unique execution frameworks, bundling of technology & process to accelerate strategy execution

- Work with the Internal teams by collaborating and staying ahead of the curve when it comes deadlines.

Personal Qualities:

- Excellent communication skills - verbal and written

- Strong Presentation skills

- Consultative selling expertise

- Business analysis or consulting background

- Creative thinking/innovative mind set

- Strong business acumen and understanding of business issues across multiple focus sectors

- Ability to drive more effective customer interactions through the use of innovative technologies, lead project scope discussions and provide insightful recommendations.

- Ability to understand the key drivers of transformation for business systems & users, and based on these drivers, architect and implement technology-driven solutions to clients/ business

- Global perspective and understanding of business marketplace

- Project Management Skills

- Ability to develop and apply creative, workable solutions to project-related issues

Qualifications:

- MBA / Degree in Computer Science / Technology or equivalent professional certification

- Program or project management certification

- Architecture certification, e.g. TOGAF

- Software deployment or development certification

- 20+ years of domain experience with consulting and deployment experience preferred

- Prior solutioning and consulting experience