AVP - Account Closure/Offboarding - Banking

AVP - Account closure / offboarding

Summary :

Provide day-to-day coordination to the department and its employees. Act as a contributing senior team member in order to establish optimal departmental services delivery. The nature of the role involves time critical, complex/regulated tasks

Areas of responsibility :

- Account closure within Client Onboarding

Shift timings :

- Flexible to work shifts as global operations

Summary of essential job functions :

- Plan and coordinate the activities of the team members, monitor the daily work processes and gear the departmental activities to those of other departments in order to meet the required speed, efficiency and quality levels

- Issue handling and resolution

- Act as an escalation point of contact

- Optimal management of resources, facilitating cross training, ensuring appropriate coverage to maintain throughput.

- Providing process support to all relevant stakeholders;

- The set up and maintenance of process documentation and process descriptions within the own area of attention;

- Participate as a subject matter expert in internal and external meetings;

- Working in a pressurized, time-sensitive environment.

- Perform quality checks to ensure that defined guideline is adhered.

- Work as the process owner and ensure end to end management of all activities associated with the process

- Monitor process service delivery and ensure accomplishment of targets in adherence to SLAs

- Monitor capacity utilization within teams and allocate resources

- Ensure adherence to standards, procedures and also identify risk mitigants wherever there is a control issue

- Effectively manage risk and foster an environment where team is fully aware of Operational Risk management

- Work closely with other internal teams to ensure top of the line service to clients

- Prioritize tasks and ensure adherence to timelines for completion of activities

- Initiate and lead change management initiatives within the team

- Assist with recruitment and training process

- Supervise and manage development of team members

- Ensure structured upward & downward communication

- Conduct objective setting sessions, performance appraisals, provide feedback & coaching for all team members

- Ensure performance and efficiency of staff meet or exceeds expectation standards

- Cross train available resources to ensure 100% backup within the areas under control

- Support in preparing of MIS required for management decision making

Key Skills Required :

- Effective communication skills to be able to manage relationships with stakeholders virtually.

- Able to cope well under pressure and meet deadlines

- Eye for detail and willingness to question current state practices

- Independent, self-motivated and a team player.

- Ability to use sound judgment to determine due diligence quality and if meets regulatory standards.

- Ability to apply regulatory guidance to review process in absence of written policy

- Excellent verbal and written communication skills

- Strong time management, organizational, planning and follow-up skills; ability to multi-task effectively

- Strong analytical and problem-solving skills.

- Strong interpersonal skills; ability to partner with internal partners and leverage internal resources

- Pro-active and business orientation with proven ability to prioritise and manage conflicting demands

- Ability to assess stakeholder needs to improve customer experience and showing resilience under pressure and providing best in class solutions

- Proficient in MS Office applications

Education/Knowledge/Experience :

- Graduates with good academic records

- Overall experience of atleast 8 years in the Banking/Finance industry

- Effective communication skills - to be able to manage relationships with clients virtually

- Static/Product background with a minimum of 4 years experience working in Client Onboarding team

- Experience of working in a highly-matrixed environment, and accustomed to bridging the gap between disparate organizations and cultures.

- Good knowledge of regulatory trends and developments

- Proven ability to prioritize competing demands.

General knowledge of Business Banking product set