AuthBridge - Associate Manager - Account Management

Associate Manager- Account Management

About the Role:

- Responsible to diligently manage a pipeline of renewals, retention, enhancement, and cross-sell opportunities. Responsible for managing end-to-end client queries and ensuring resolution.

- Retain clients and nurture the relationships over time and help on identifying new opportunities to work together for mutual benefit.

Key Responsibilities:

- Develop and maintain strategic long-term trusting relationships with clients to accomplish organic growth and long-term company objectives.

- Collaborate with Pre-Sales, Sales, and Onboarding Team, and ensure proper understanding of solutions offered to new clients and take handover of accounts.

- Drive achievement of targets including identifying and generating new business opportunities from the existing clients to increase the revenue share.

- Monitor client delivery on an ongoing basis to ensure agreed SLAs and KPIs of the contract are strictly implemented.

- Response to Client Emails in defined timelines and should adhere to the SLA and comply as per the defined process, and client expectations.

- Assist with solving challenging client requests or issues and provide suggestions.

- Handle inbound and outbound (need based) client calls and provide support in getting resolution.

- Responsible for customer retention by ensuring a high level of customer engagement for all the accounts under his/her purview.

- Expand the relationships with existing customers by continuously proposing solutions that meet their objectives

Must have work Experience:

- Minimum 2-5 years of experience in Sales/BD/ Account management in IT/IT Services/Consulting - B2B, Enterprise sales or products.

- Experience of handling clients from Top IT / ITeS / Technology companies / E- Commerce companies / BFSI companies and SMB accounts

Qualification & Functional Skills:

- 2+ years of SaaS Enterprise Sales and /or Account Management experience with large Fortune 500 enterprise accounts with proven ability to hunt for new opportunities within accounts.

- Ability to manage long sales cycle involving multiple stakeholders to sell solutions comprising products and services.

- Documented success in Enterprise SaaS ecosystem with experience in B2B sales, consultative sales processes in large complex prospect organizations.

- Consistent and documented track record for achieving monthly/quarterly/annual target.

- Value-based solution selling ability and understanding of ROI and cost/benefit analysis.

- BTech & Full Time MBA is preferred.

- Excellent verbal and written communication skills

- Good MS Power-Point and MS-Excel skills

- Networking & Building Relationships

- Time management and organizational skills

- Strong analytical and problem-solving

- Deadline-driven and initiative-taking individual