Australia and New Zealand Bank - Senior Analyst - Client Insights & Solutions

Salary offered: 10 - 16 LPA

Role Mandate

Role title: Senior Analyst, Client Insights & Solutions (CIS), Bangalore

Reports to (position): Manager, Insights & Solutions (CIS), Bangalore

Team/BU/Division: Client Insights & Solutions - International and Institutional Banking Grade: by JE team only.

Role purpose: Reporting to the Manager (Vertical), Client Insights & Solutions (CIS), Bangalore, this role will be responsible for supporting industry verticals in the CIS Bangalore team. Responsibilities include (but not limited to): working across the team's industry verticals, closely collaborating with the team to bring in deep industry insights and observations above and beyond data analytics. This role will be accountable for producing deep dive industry analysis and story boards with minimal supervision, produce industry-specific client insights process and outputs, provide operational training to the Analysts as required, oversight and quality check work completed by the Analysts, research and report on internal and external market and organisational information as well as self quality checks of own work with the ability to identify issues and resolutions.

As a Senior Analyst, this role will be pivotal in ensuring data integrity and deep industry insights that enhances the overall client presentation.

The role will partner with the team to identify opportunities for process improvement ideas and change initiatives that result in reduced effort where tools/templates developed are reusable. This role will also drive and manage close collaboration with onshore stakeholders to increase communication and information sharing that ensures we fully leverage the 'global' and 'shared' operating model that result in the development and utilisation of a robust database/data management system that is encapsulated by a standardised framework and processes relevant to ANZ geographies.

Accountabilities (max 4 per category) Parameters for success

Category Shared (Y/N) With which team / position- Key metrics/targets Shared (Y/N) With which team / position-

Financial:

- Maintain Productivity (efficiency x utilisation) through the year

- Complete value added analysis on the ongoing projects to deliver Advanced Client Solutions / Client Insight initiatives

- Influence cost savings targets based on detailed data analysis increasing clarity and removing ambiguity

CIS team Financial:

- Exceeds business target

- Accurate analysis with financial opportunity outcome

CIS team

Customer:

- Accountable for completing and delivering projects within agreed timelines

- Exceptional focus on quality and accuracy with eye for detail to reduce the errors.

- Will be responsible to help ensure the project outcomes are consistent, error-free, of high quality and consistent with the ANZ client relationship group standards and branding

- Good knowledge of Corporate Financial concepts and Industry Best practices and how to apply these concepts in practical aspects

- Proactively manage internal and external stakeholder relationships for multiple geographies with a view to complete project story boards with minimum supervision

Y Customer:

- Customer Survey

- Internal Customer Satisfaction (VoB)

- Articulate insights into CIS from compelling research/outcomes that translate into significant and measurable opportunities for the business and stakeholders Y CIS team

Process:

- Accountable for developing complex pitch books with deep industry analysis and insights in a particular industry vertical

- Proactively identify and raise project-related issues (via self quality check) to the Associate/Senior Analyst/Manager as appropriate

- Accountable for managing Analyst and industry overview of pitch books ensuring high quality delivery

- Responsible for working closely with the Associate and Manager to deliver accurate and error free

- Resolve and/or escalate matters to the Associate/Manager in a timely manner and ensure closure of issue

- Responsible for continuous improvements, including process ideas that result in reduced customer effort (i.e. automation of processes, streamlining of processes, etc)

N Process:

- YoY 10% increase in quality and accuracy

- Turn Around time

- YoY log of Process Improvements ideas logged and implemented

Y CIS teams

People:

- Responsible for working in an engaged and motivated manner

- Responsible for contributing to analyst capability uplift

- Maintain customer centric culture

Y

CIS team People:

- Contribute to self career plans

- Adhere to development and training plan

- Stakeholder Connect scores N

Risk/compliance/behaviours:

- RAF compliant at all times

- Ensure all appropriate governance is adhered to meet ANZ Compliance requirement

- Ensure good behaviours are demonstrated at all times that display ICARE values N

Risk/compliance/behaviours:

- No unexpected breaches or errors that have a material impact on the Banks license/share price/reputation

- Role model ANZ's core values and customer-centric behaviours

- RAF Compliance Score & Completion of mandatory RAF requirements

- Unauthorised Absenteeism N

Skills, knowledge & experience (max 6) Dimensions

MBA Finance Specialisation with sound business acumen Minimum of 3 years experience in a similar role Contribution: TBC Expenditure budget: NA

Demonstrate high level of technical knowledge in corporate finance with the ability to apply this Advanced analytical and research skills NPAT: None Other: None

Strong communication (written and verbal) and interpersonal skills Critical and logical thinking No of direct reports: NA No of indirect reports: NA