Australia and New Zealand Bank - Manager - Identity & Access Management

Role Purpose:

To assist Manager - Identity and Access Management in managing ANZ's Identity and Access Management (IAM) team in Bangalore in accordance with ANZ Group policy and the external regulatory environment. This role has the accountability of services provided by the team to internal customers by ensuring all necessary actions are conducted in accordance with ANZ's policy and procedure within agreed Service Level Arrangements.

Financial :

- Help manage operational costs to achieve agreed financial targets

- Identify opportunities to maximise business productivity and minimise costs

Customer:

- Display a thorough understanding of both the business and the future direction of the segment to assist in meeting customer needs and expectations

- Ensure target Service Level Agreements (SLAs) are consistently met by the team.

- Provide reports and templates in way stakeholders understand from a business impact/risk

- Develop and apply a stakeholder engagement plan to effectively communicate with a large, diverse and geographically distributed set of stakeholders includes being a liaison point for Technology SMEs and the Bangalore team.

- Provide the highest possible level of customer service by ensuring team completes all duties & are processed in an accurate and timely manner to meet or exceed customer expectations.

- Provide a high level of customer service by accurately dealing with all enquires in a friendly and timely manner. Take ownership of departmental complaints and resolutions.

Process:

- Ensure the effective adherence across Divisions to IAM policies, programs and processes, and support the transitioning of new IAM products, processes and tools from project to BAU operations

- Ensure effective IAM activities/ controls are in place and delivering desired business benefits

- Highlight any risks/gaps in existing IAM solutions relating to IIQ, OIM and work with delivery team to have them fixed in a timely manner

- Design, develop and generate KPI and dashboard report relating to IAG processes for senior stakeholders (CISO,COOs/system owner/STRS head/IAM head)

- Deliver internal audit remediation requirements on time and ensure operational risks are remediated.

People:

- Collaborate with the IAM team to be a high performing team through the alignment of team behaviours to ANZ values and support of ANZ's people agendas (e.g. diversity, succession planning and talent management)

- Effectively manage and develop team members, by agreeing accountabilities and KRAs, monitoring performance, and providing timely feedback

- Drive ongoing development of required staff capability through recruitment, training and retention; support staff to write development plans and learn and embed the key skills, knowledge and behaviours required to outperform; includes ensuring policy service does not have key staff dependencies

- Drive team engagement through the identification and delivery of key staff engagement and communication activities

Risk/compliance/behaviours:

- Comply with relevant Group policies, frameworks and standards

- Align and adhere with ANZ Information Security and Technology Strategy, policies, processes and standards and with external regulatory requirements

- Manage and operate systems securely to protect customers and staff

- Take a 'no surprises' approach to identifying and managing risks and issues

Essential Skills:

- In depth knowledge of Identity and Access Management (IAM) and proven ability to assist IAM function

- Experience with SailPoint IIQ and Oracle Identity Manager solutions is highly desirable

- Proven ability to influence and negotiate with internal and external stakeholders

- Proven ability to manage projects and initiatives to desired deliver business outcomes

- Excellent communication skills (written and verbal) including proven experience presenting to management