Aurionpro - AVP/VP - India Delivery Center - Lending Business

Purpose of The Role:

- This is a senior leader with responsibility of Scaling and Growing the Lending Delivery Unit's capabilities from India for the Company's diverse set of market leading enterprise software.

- This person is a key member of the senior leadership team of the Delivery Function and a key contributor to achieving the company's near-term and long-term objectives.

- He /She works closely with other leaders in realizing contracted revenues, generating upsell revenues, ensuring quality and timely Delivery Processes and outcomes.

- This is a customer facing role and will work closely with Product Engineering/ Management, and Support teams to achieve KPIs and deliver customer solutions that will be highly successful in the marketplace.

Roles and Responsibilities:

1. Leadership and Strategy:

- Provide strategic leadership to align the ODC's goals with the overall objectives of the organization.

- Develop and communicate a clear vision for the ODC's growth, efficiency, and success.

- Lead and inspire a diverse team of professionals to achieve operational and organizational goals.

2. Team Management:

- Recruit, hire, train, and mentor a high-performing offshore team.

- Foster a collaborative and efficient work culture within the ODC.

- Conduct performance evaluations and provide constructive feedback to team members.

3. Customer Management and Project Delivery:

- Engage with customers to align on Scope of Work expectations in order to achieve financial and customer satisfaction objectives.

- Oversee the planning, execution, and delivery of projects from India delivery center. Projects will be located outside India and within India.

- Ensure that projects deliverables are completed on time, within scope, and budget and with quality.

4. Client Satisfaction and Relationship Management:

- Build and maintain strong relationships with clients or onshore counterparts.

- Act as a key point of contact for client communication and issue resolution.

- Ensure client satisfaction and address any concerns promptly.

5. Quality Assurance:

- Implement and enforce quality assurance processes to ensure the delivery of high-quality products and services.

- Monitor and analyze key performance indicators to identify areas for improvement.

6. Resource Allocation:

- Manage and optimize resource allocation within the India delivery center.

- Ensure that the team has the necessary skills and capacity to meet project demands.

7. Operational Efficiency:

- Identify and implement process improvements to enhance the efficiency of operations.

- Leverage best practices and industry standards to streamline workflows.

8. Communication and Collaboration:

- Facilitate effective communication between onshore and offshore teams.

- Collaborate with onshore counterparts to understand project requirements and expectations.

9. Risk Management:

- Identify and mitigate risks associated with offshore project delivery.

- Implement measures to ensure compliance with relevant regulations and standards.

10. Financial Management:

- Own and manage the Revenue and Cost budget for the India delivery center.

- Ensure that Contracted Revenues are realized through achievement of timely and effective delivery milestones.

- Generate upsell Revenues

- Monitor expenses and ensure cost-effectiveness in operations.

11. Professional Development:

- Encourage and support the professional development of offshore team members.

- Stay current with industry trends, certifications, and best practices.

- Candidate experience and skills required to perform the role

- 15-20 + years of relevant experience in Corporate / Wholesale Lending with large Banks or technology providers or Service/BPO providers.

- Stakeholder management across horizontals and verticals

- Exposure to clients inside and outside India

- Leadership skills to manage and develop team

- Excellent communication and presentation skills