AU Small Finance Bank - Lead - Digital Banking

Dynamic, results-driven leader needed to play a critical thought leadership role in accelerating digital competencies within Bank. This leader will develop and execute Bank's digital banking strategy and be responsible for deploying superior digital experiences within and across the online and mobile banking platforms. The Head of Digital Banking will bring actionable insights to inform the digital strategy and identify new digital product/service opportunities.

Functional Competencies:

Excellent leadership and relationship building skills

Should have demonstrated understand of consumer behavior in developing intuitive consumer/product journeys

Deep understanding of the digital business ecosystem

Should have handled digital business / product set-up

Good understanding about all aspects of digital marketing, good relationships within digital marketing ecosystem

Proven expertise in managing digital assets

Proven track record on development of new propositions and associated business cases

Strong capability in strategic thinking and effective business planning

Experience in a managing a P&L role within digital business

Good command over digital analytics

Excellent at understanding new technology and leveraging is for effectively for business

Financial Responsibilities:

Delivery of digital banking P&L

Ensure delivery of product line wise revenues

Delinquencies for digital asset products to be under target thresholds

Enable more effective utilization of resources by increasing adoption of digital assets

Non Financial Responsibilities:

Define the digital banking strategy and vision for online servicing for the banking business providing an annual roadmap

Responsible for design and implementation of the digital transformation program

Develop and implement a consistent user experience across all CFG online and mobile properties

Design, develop and execute online digital banking products across assets and liabilities with customer journeys that resonate with the unique target customer group of the Bank

Leads and delivers a comprehensive digital servicing strategy which will increase online usage and functionality leading to significant improvements in customer satisfaction and brand advocacy

Build strong partnerships with the external digital and fintech ecosystem

Oversees initiatives to streamline sales, onboarding, and servicing digital processes and reduce associated product costs to attain operational efficiency.

Tireless watchdog for industry trends and changes in customer preferences

Build highly effective, highly motivated team of colleagues and partners

Compliance & Risk Responsibilities:

Ensure compliance with all regulatory provisions and guidelines

Infosec certification for all digital properties and processes

Strong credit orientation for all asset products,