Company Details - Atomberg is in the business of revolutionizing India's home appliances, by solving one problem at a time. We are amongst the largest manufacturers of smart home appliances. Website - https://atomberg.com/about/ Atomberg Technologies Latest NEWS : - New Product Launch - India's first Inverter Motor Mixer Grinder - How Atomberg is Fanning a New Wave in Home Appliances - Actress Deepika Padukone Invests in Atomberg Technologies - Atomberg raises $20 million in growth funding led by Jungle Ventures Location : Vikhroli , Mumbai Job Description : - Primary responsibility of the position is to establish & scale up best in class service infra with focus on customer centricity for the organisation - This individual will be responsible for defining and monitoring success metrics for field service infrastructure network and capability, service store, spare part planning and reconciliation & owning business model for out of warranty products - This role will require strong cross-functional collaboration across Sales, Product Finance, Supply chain, plant operations - Act as an interface between Market (Customer) and Product, R&D & Supply chain teams for all product related improvements & feedback. - Plan & drive business model for out of warranty products - Plan and drive revenue model for after sale services and extended warranty - Should leverage data and insights to plan customer experience roadmap wrt CSAT - Optimise overall service cost/product as per best-in-class practices - Encourage problem-solving, strategic thinking and customer-orientation amongst the team - Focus on optimal utilization of CRM. Explore and bring in relevant new age technology to drive process efficiencies, service effectiveness and enhanced customer experience - Bring entrepreneurial mindset to provide appropriate service performance metrics and reports - Initiate operational audits/reviews to ensure integrity of accounts and data, including regular review of ASPs partners - Identification and implementation of procedural and policy improvements on an ongoing basis to deliver differentiated levels of service. - Drive ambitious targets on consumer satisfaction & NPS - Implement, review & enhance field service operations according to the business requirements - Present timely performance reports to relevant stakeholders while communicating messages in a simple, clear, unambiguous, relatable, and digestible manner to varying audiences

Mumbai

Atomberg - National Service Head 

Atomberg - National Service Head  ,Job Description for Atomberg - National Service Head  in Atomberg Technologies in  Mumbai for (8-16) years of experience. Apply Now!

Job Description for Atomberg - National Service Head  in Atomberg Technologies in  Mumbai for (8-16) years of experience. Apply Now!