Atlas Systems - Senior Technical Delivery Manager - Windows/AWS & Azure Infrastructure Support

Job Description:

Position Overview:

As the Senior Technical Delivery Manager for Windows, AWS, and Azure Infrastructure Support, you will leverage your extensive 15+ years of hands-on technical experience to lead the successful delivery of services related to Windows Server management, end-user computing, infrastructure security, AWS cloud technologies, and Azure cloud technologies. This role requires a seasoned professional who not only possesses deep technical expertise but is also adept at managing large teams.

Responsibilities:

1. Technical Leadership:

- Provide hands-on technical leadership, demonstrating proficiency in Windows Server management, end-user computing, infrastructure security, AWS, and Azure cloud technologies.

- Work closely with the technical team to guide and contribute to the implementation of complex Windows, AWS, and Azure infrastructure solutions.

2. Windows Infrastructure Management:

- Oversee end-to-end Windows infrastructure management, ensuring optimal performance, security, and scalability for both servers and end-user devices.

- Implement and enforce best practices for Windows Server configurations, Active Directory, DHCP, DNS, and end-user computing environments.

3. AWS and Azure Infrastructure Management:

- Lead projects involving AWS and Azure cloud technologies, including AWS EC2, S3, AWS Identity and Access Management (IAM), Azure Virtual Machines, Azure Active Directory, and other related services.

- Ensure seamless integration of on-premises Windows infrastructure with AWS and Azure cloud solutions.

4. Project Management:

- Lead projects related to Windows, AWS, and Azure infrastructure and cloud support services, ensuring technical excellence and client satisfaction.-

- Collaborate with clients to understand complex infrastructure requirements and provide strategic technical solutions.

5. Team Management:

- Lead and mentor a team of seasoned Windows, AWS, and Azure infrastructure and cloud support professionals, both onsite and offshore.

- Foster a collaborative team culture, encouraging continuous learning and hands-on technical development.

6. Client Relationship Management:

- Serve as the primary technical point of contact for clients, ensuring a comprehensive understanding of their intricate Windows, AWS, and Azure infrastructure and cloud support needs.

- Provide regular, transparent updates on project status, issues, and resolutions to maintain and strengthen client relationships.

7. Resource Management:

- Efficiently allocate and manage onsite and offshore resources to ensure optimal productivity, efficiency, and project success.

- Monitor and analyze resource utilization, identifying areas for enhancement and improvement.

8. Quality Assurance:

- Implement and enforce rigorous quality assurance processes to guarantee the delivery of reliable, secure, and high-performance Windows, AWS, and Azure infrastructure and cloud support services.

- Proactively address and resolve any service-related challenges to exceed client expectations.

Qualifications:

- Bachelor's degree in computer science, Information Technology, or a related field.

- Proven and extensive experience (15+ years) in a Senior Technical Delivery Manager role within the IT services industry, specifically in Windows, AWS, and Azure infrastructure and cloud support.

- Hands-on technical proficiency in Windows Server management, Active Directory, DHCP, DNS, end-user computing, AWS, and Azure cloud technologies.

- Exceptional project management skills with a track record of consistently delivering successful projects in diverse cloud environments.

- Outstanding leadership and communication skills, collaborating effectively with cross-functional teams and clients.

- Demonstrated experience in managing both onsite and offshore resources.