ATL/Team Lead - Business Transformation - SaaS - IIM/FMS/XLRI/ISB

ATL/Team Lead - Business Transformation - 3+ Years - one of the world's largest SAAS - Gurgaon - IIMs/FMS/XLRI/ISB

Responsibilities:

- Manage process redesign and change management projects for our business transformations group, working closely with Sales and marketing functions.

- Work on large scale transformation of CRM systems - Salesforce along with other integrated systems like Marketo, Snowflake

- Conduct in-depth analysis of client functions, including processes, systems, and controls.

- Partner with stakeholders to define target operating models and develop transformation roadmaps.

- Design and implement solutions to improve efficiency, accuracy, and compliance.

- Recommend and support the adoption of new technologies, such as new system and technologies, cloud solutions, and AI based solutions.

- Manage project scope, timelines, and budgets.

- Communicate effectively with all levels of the organization, from business stakeholders' teams to senior management.

- Develop and deliver training materials to ensure user adoption of new processes and systems.

- Manage change effectively and mitigate risks.

- Prepare project plans/status reports and track progress on the projects

- Facilitate cross functional/interdepartmental requirements gathering and solution design

- Document current business process flows and problem statements

- Work with Sales and Marketing project team members in supporting them with day-to-day issues

- Coordinate and manage application support with vendors and external consultants

Qualifications:

- Master's degree in business administration.

- Minimum of 3+ years of experience in business transformation or a relevant field

- Strong problem-solving and critical thinking skills.

- Proven experience in process improvement methodologies.

- Excellent project management, analytical, and communication skills.

- Ability to work independently and as part of a team.

- Experience in Systems Analysis and Requirements gathering

- Highly motivated, results oriented, able to perform independently and effectively, with the ability to drive continuous improvement.

- Detail oriented with understanding of the "big picture"

- Excellent communication skills (verbal and written)

- Strong interpersonal and organizational skills and able to work well with high performance teams

- Self-starter, action oriented with strong recognition of schedule

- Ability to comfortably work in an intensely deadline-oriented environment

- Experience in Application software Implementation and Project Management

- Experience with Salesforce and other integrated systems (e.g. Marketo, Snowflake) is desired

- Experience with SDLC and/or Agile Methodology

- Understanding of On premise/Cloud/SAAS Systems

- Experienced and Proficient in Systems and Process Documentation

Systems and technology experience:

- CRM and integrated systems- Salesforce, Marketo, Snowflake

- MS Office/Projects/Visio

- Project Management system - Wrike