Astroyogi - Assistant Manager - Operations

Objectives of this Role : 

Maintain constant communication with management, staff, and vendors to ensure proper operations of the - organization

- Develop, implement, and maintain quality assurance protocols

- Grow the efficiency of existing organizational processes and procedures to enhance and sustain the organizations internal capacity

- Actively pursue strategic and operational objectives

- Ensure operational activities remain on time and within a defined budget

- Track staffing requirements, hiring new employees as needed

- Oversee accounts payable and accounts receivable departments

Roles and Responsibilities : 

- Lead, motivate, and support team within a time-sensitive and demanding environment, including setup and implementation of career development plans for all direct reports and problem resolution.

- Manage timely data collection to update operations metrics to achieve productivity targets, eliminate errors, and deliver excellent astrologer service

- Partner with cross-functional support teams in improving the proprietary tools and systems

- Work closely with finance department to make sure all the finance related issues are addressed and resolved for astrologer on time

- Oversee inventory management on the platform for better visibility and overall effectiveness

- Conduct operational reviews and report plans to improve it to top management and reporting manager

- Work on new operational initiatives/processes as per the need of the business

- Need to organize and host all the events and engagements related to the astrologers

- Make sure that we have a SOP and TAT for all the processes related to astrologer operations

- Manage and track onboarding process for astrologers.

- Astrologer communications and information to be proofread and well coordinated before sending out to the community

- Leveraging the astrologer experience on the platform in every possible manner

- Design and update the KRA's (Key Result Areas) of the team as per the need of the hour

- To stay on top of the data for better operational decision making