Assurant - National Manager - Key Accounts

National Manager, Assurant, India

- The role involves driving Assurant's business objectives by continuous engagement with Key Clients. Drive Account interactions and work in accordance with the cadence of Weekly/Monthly/Quarterly Business reviews with regular scorecards being published and progress on key KPIs updated.

- Drive the on boarding of new customers and initiates spend enablement activities Keep up to date on products and competition.

- He / she will be responsible for delivering agreed business plan (across Business Groups) for key Accounts and will deliver on revenue goals for the program - anchoring key relationships.

- This position will be Work from Office at our Navi Mumbai, India location for all 5 days.

What will be my duties and responsibilities in this job?

- Expand and pursue opportunities in the assigned business areas, industries, or clients in India

Account Planning:

- Drive Revenue and develop/implement strategic account plans for key customers, identify upsell and cross-sell opportunities within existing accounts and monitor account performance and identify areas for improvement.

Customer Relationship Management:

- Build and maintain strong relationships with key clients. Act as the main point of contact for client escalations and issue resolution.

- Conduct regular meetings with clients to understand their needs and address any concerns.

Cross-functional Collaboration:

- Work closely with other departments such as Customer Service, Finance, Legal, Compliance and Marketing to ensure seamless service experience to Customers.

Customer Satisfaction:

- Monitor customer satisfaction metrics and take proactive steps to address any issues. Conduct regular customer surveys and feedback sessions to gather insights and improve service delivery

Key Deliverables:

- Incremental Revenue through Existing and New Customer and new Products penetration in existing accounts.

- Revenue retention in existing accounts

- Ensuring Superior customer experience by driving Project Delivery as per agreed timelines, first time right deliveries, Network / Product Services uptime as per agreed SLAs.

- Collections against billing

- Statutory and Regulatory Compliances

What are the requirements needed for this position?

Education- MBA is Mandatory.

- Minimum 7 years Key Account management and Strategic partnerships

- Strong Communication and Presentation Skills

- Client focused Approach

- Knowledge of industry and products.

- Strong work experience in B2B sales.

- Key Account Management Experience.

- Customer Focus and strong Problem-solving skills.

- Collaboration and Relationship building.

What is the Preferred Experience, Skills, and Knowledge needed for this position?

- Master's degree in business, finance, marketing, or relevant field

- Over 7 years of business and Account Management experience

- Proven track record as Key Account professional

- Excellent verbal and written communication and presentation skills to effectively communicate initiative objectives, implementation plans and status internally and externally

- Deal negotiation/ partnership experience with large sized companies

- Self-starter, quick learner, proactive, flexible, self-motivated and open-minded

- Roll-up sleeves, can-do attitude, creative and out-of-box thinker, strong sense of ownership and responsibility, strong influencing skills engaging and involving relevant parties

- Understanding of market research methods and analysis

- Good organization, prioritization, and multi-tasking skills

- Ability to resolve complex issues with little supervisory support

- Ability to handle ambiguity, uncertainty, and changing priorities

- Experience in handling Insurers, Large Electronics retailers, BFSI/FinTech & Consumer Durables OEM's

- Understanding MNC organization and operations and ability to adjust to it while enjoying start-up environment locally.