Associate Vice President/Vice President - HRIS/HR Operations - BFSI/KPO

Associate Vice President/Vice President

Role :

- AVP/VP is responsible for sustaining high standards on HRS service delivery and ensures flawless resolution to the employees/HR queries and issues.

Responsibilities :

Strategy : Support and Implement the short and long term HRS strategy and service delivery model including the HR Direct deliverables

Standardization and Automation : Continually assess the technology footprint that will allow HRS to optimize the HR service delivery model. Pursue and support strategic investments in technology to automate manual activities

Stakeholder relationships : Establish ongoing superior relationship with Onshore HRS/Country HR/other related teams by quarterly/monthly/weekly connects, Proactive communication/reporting, periodic operational reviews, feedback etc

- High focus on employee satisfaction and building a positive brand for HR

- Manage Policy/process adherence, Risk management and Internal/External audit.

- Ensure Team development, motivation, performance and enhance the knowledge level of the team.

- Follow up on performance, cost and quality, through target and KPI measurements.

- Manage financials and performance targets of HRS as agreed globally.

- Facilitate and contribute to change programs & drive continuous improvements of delivery execution.

- Identify and drive the communication and sharing of best practices across functions to facilitate continuous improvement

- Manage specific projects as required, and participate in functional and cross-functional initiative

Experience :

- 8 to 10/ 10 to 16 years in managing HRS with knowledge in HR policies/Processes

- Exposure to client relationship management and managing HR Processes/Compensation and Benefits/transaction management globally.

- Deep functional knowledge of one or more HR operations areas like Employee query management, Employee life cycle management etc.

- Substantial business acumen and ability to drive and lead Innovation & Change

- Effective team player

- Strong interpersonal, communication and customer service skills

- Performance Orientation along with Goal & Results Oriented Leadership

Education/Certification :

- MBA/PG in Human Resources with related combination of other streams of education/experience