Associate Vice President - Infrastructure Delivery Services

We are retained by a leading global software services organization renowned for delivering high-impact technology solutions to Fortune 500 clients across North America for Associate Vice President Infrastructure Delivery Services. The organization's mission is to drive innovation and enable digital transformation at scale for enterprises across industries. With a strong focus on customer success, operational excellence, and cutting-edge infrastructure solutions, we are expanding our leadership team to support and accelerate our ambitious growth journey.

Founded in 1980s, the organizations is a global digital transformation leader, empowering enterprises to innovate, build resilience, and scale with confidence. With headquarters in Bangalore and a presence spanning North America, Europe, the Middle East, and Asia, the organization offers cutting-edge solutions in cloud, data centers, networking, digital workplace, cybersecurity, and Industrial IoT (IIoT). Driven by the mission of Making Digital Happen, the organization champions technology that is not only advanced but also human-centric, sustainable, and aligned with core business objectives. With a dynamic team of about 5000 professionals, the organization serves a predominantly international clientele over 85% across the US, Europe, Middle East, and Africa with the remainder from top-tier Indian enterprises.

The Opportunity

We are seeking a visionary and accomplished Associate Vice President Infrastructure Delivery Services to lead and scale our infrastructure services practice. This is a critical executive role with full ownership of service delivery across our North American client base. You will play a pivotal role in driving transformation, operational efficiency, client satisfaction, and business growth by delivering complex infrastructure programs and services with precision and agility.

Core Competencies:

Infrastructure Delivery Excellence:

- Proven ability to lead and manage large-scale, complex IT infrastructure programs with a focus on performance, scalability, and reliability.

Strategic Client Engagement:

- Expertise in building and nurturing executive-level relationships with clients, driving value creation, trust, and long-term partnerships.

Leadership & People Development:

- Strong track record of leading diverse, global teams; fostering high performance, collaboration, and a culture of accountability.

Operational & Financial Governance:

- Competence in setting and achieving delivery KPIs, cost optimization, SLA adherence, and continuous service improvement.

Technology Vision & Innovation:

- Deep understanding of cloud, hybrid infrastructure, and emerging tech with the ability to drive transformation and modernization initiatives.

Key Responsibilities:

- Lead the end-to-end delivery of infrastructure services including cloud, network, data center, workplace services, and IT operations for clients across North America.

- Drive delivery excellence, operational efficiency, and proactive risk mitigation across engagements.

- Partner with sales and account leadership to identify, shape, and deliver strategic infrastructure initiatives for key clients.

- Build and lead high-performing, geographically distributed delivery teams with a strong culture of accountability, innovation, and client-first mindset.

- Ensure adherence to SLAs, cost optimization goals, and continuous service improvement across all engagements.

- Leverage emerging technologies, automation, and process frameworks (ITIL, DevOps, SRE) to drive scalability and resilience.

- Act as a trusted advisor to client CIOs, CTOs, and infrastructure leaders; represent the organization in executive forums and strategic reviews.

- Collaborate closely with the Global Chief Delivery Officer to align delivery priorities with overall business strategy.

Ideal Candidate Profile:

- 18+ years of experience in IT infrastructure delivery and operations, with at least 5 years in a senior leadership capacity.

- Proven success in leading large-scale, global infrastructure engagements across industries.

- Deep understanding of cloud platforms (AWS, Azure, GCP), hybrid infrastructure models, and modern workplace technologies.

- Strong experience in delivery governance, operational management, and client engagement at the executive level.

- Exceptional leadership, team-building, and communication skills with the ability to influence at the CxO level.

- Exposure to North American clients and delivery models is essential.

- Bachelor's degree in Engineering, Computer Science, or related field. MBA or equivalent leadership training preferred.

What We Offer?

- A high-impact leadership role with global visibility and strategic influence.

- A collaborative, innovation-driven work culture.

- Opportunities to shape the future of infrastructure delivery in one of the fastest-growing IT services environments.

- Competitive compensation, performance incentives, and executive benefits.

Role: Service Delivery Leader

Industry Type: IT Services & Consulting

Department: Customer Success, Service & Operations

Employment Type: Full Time, Permanent

Role Category: Service Delivery

Education

UG: B.Tech/B.E. in Computers