Associate Vice President - HR Business Partner - BPO/ITES

Role :- Associate Vice President - HR Business Partner / Location HR Head

Location :- Hyderabad

The HRBP / Location HR Head / HR Site Lead will ensure alignment with business and HR strategic objectives. Act as primary connection between HR and local employees across all Businesses and serve as a local liaison to HR functions and service organizations. May include: design/implementation of local employee engagement and recognition programs, providing mobility services, planning/delivering training, coaching, mentoring and supervision.

Desired Candidate:

- MBA / PG in HR from a Premier Institute with 7 to 14 Yrs of experience in HR. With Last 5 +Yrs as an HRBP or Site Lead.

- Have the capability to manage a Team of 3 to 5 HR Professional.

- Should have experience in dealing with Senior Business Leaders / Location Head.

Key Responsibilities:

Role includes some or all of the following key responsibilities.

Overall:

- Adapt, communicate and implement the strategic direction of all operations to ensure adherence to global policies and processes

- Define the operational framework for the delivery of People Service process support based upon the defined Business and HR Strategy

- Create and implement short-term tactical plans to meet SLA performance metrics and financial targets through the efficient use of human resources, technology and maximization of workforce

- Provide feedback and input for improvement of all programs, processes and policies and accountable for driving consistent, standardized and effective service delivery within Employee Relations, Internal Controls & Compliance, Learning, Transitions and Records & Document Management.

- Work with the respective CoE Interlock process owners to improve the end to end HR delivery processes

- Ensure integration of local People Services team with the Cross Business Service Delivery team and Field HR.

- Serve as a main point of contact and manage relationships with stakeholder group and key individuals

- Resolve any escalated issues and risks

- Facilitate team work and process integration across the team

- Lead team of People Advisors and Client Account HR Leads as required

- Ensure career planning and development for employees

- Design and implement local employee engagement and recognition programs for the Business in line with the entity strategy

- Deliver employee Orientation and Integration

- Execute key HR processes within Field HR, i.e. performance management, exit management, grievance management and career moves through internal role posting

- Coordinate, deliver, prioritize and manage escalation of all activities executed by the Location HR and People Advisor teams

- Plan and deliver training, coaching and mentoring required to ensure that Local HR teams in each Business possess the capability and confidence to perform to the highest level

- May provide end to end service delivery of all Mobility Services at a global level and accountable for coordination, delivery, employee satisfaction, prioritization and escalation for HR activities related to mobility services at a global level