Associate Vice President - Client Account Management

Role:

Business leadership:

- Account leadership: Build relationships with account partners and other industry aligned account leaders to understand their priorities and shape CAM industry priorities accordingly.

Client Impact/External Facing Activities:

- Build a high performing community: Bring CAMs together within and across industry teams and facilitate collaboration and best practice sharing. Responsible for talent management of India CAM team members including recruitment, training, performance management and evaluation, talent engagement, rewards and recognition. Promote best practice and knowledge shares among US and USI (US firms offices in India) team members

- Account Operations/Internal Team Management Activities

- Contract, Risk and Quality Management Activities: Manage account-specific contracts and ensure adherence to confidentiality and compliance requirements. Assist in the onboarding/off boarding of account team.

Requisite core skills:

- Passionate about serving internal account teams to deliver the best of the firm and strengthen relationships with Deloittes most important clients

- Ability to build relationships and credibility with internal clients

- Self-motivated, proactive, innovative, and strong team player

- Strong analytical, problem-solving, and critical thinking skills

- Strong persuasion, influencing, negotiation, and conflict resolution skills

- Ability to think strategically and conceptualize operational plans to implement account-specific strategies such as communication and relationship strategy

- Strong research skills. Extensive knowledge of databases such as Factiva, Hoovers, One Source, etc.

- Solid knowledge of marketing frameworks such as SWOT, PESTLE, Porters Five Forces, etc.

- Ability to structure, organize, and synthesize information to develop key insights at company/industry level

- Strong presentation and verbal and written communication skills, and experience communicating to, and working with, virtual teams

- Ability to develop compelling and analytical data visualizations using one or more software tools, such as Excel, Tableau, and PowerPoint

- Accustomed to working in teams, including virtual teams.

- Highly developed personal and professional ethics are expected

- Deep knowledge of the US/Global FS industry is preferred

- Excellent team management and coaching skills