The opportunity is with one of the leading IT Company.  Work Location : Bangalore  Education : Any Graduate + MBA  Experience range:   12+ Years of relevant experience  The Leader would be responsible for ensuring the operations are carried out as per the required SLA- s, interact with the customer and plan completion of the project. The Leader would be responsible and accountable for all process deliverables pertaining to SLAs, KPIs around legal documentation review  Role Description   - The Business Leader will be a key member of the team responsible for the execution & management of Operations and for providing subject matter expertise and oversight for one or more lines of business for the client.   - The ability to communicate effectively verbally and in writing to support the maintenance of the program, as well as, strategic direction and goals of the firm is critical.   - On a monthly basis a detailed analysis will be prepared and presented to Senior Management and key stakeholders involved at Customer end  - The Business Leader will exercise independent judgment in performing the quality reviews while adhering to bank, AML, regulatory requirements and responsibilities outlined above. Other Responsibilities may include assisting with Ad hoc/special projects, etc. as assigned  Must have experience:  - A proven track record with at least 12-14+ years of relevant banking /card operation experience.   - Experience and knowledge of banking regulatory requirements relevant to UK/US/Intl markets is essential  - Experience with Continuous Improvement Programs and/or re-engineering.   - Managing teams in a BPO environment is essential  - Preferably Voice BPO background and managed multiple lines of business, E.g.-CRM, Collections Fraud prevention etc.  Key competencies required   - Strong analytical skills  - Working in a team environment  - Time management and ability to focus on task at hand  - Excellent communication and interpersonal skills required   - Detailed knowledge of call center operations, practices, and procedures.  General  - This is full time position   - Working from home is not encouraged.   - Required to work in Shift.  - The selected candidate will be required to clear a background verification check, as mandated by the customer.

Bangalore

Associate Vice President - BPO Operations - Banking & Capital Markets 

Associate Vice President - BPO Operations - Banking & Capital Markets  ,Job Description for Associate Vice President - BPO Operations - Banking & Capital Markets  in Tvaksa Technologies in  Bangalore for (12-16) years of experience. Apply Now!

Job Description for Associate Vice President - BPO Operations - Banking & Capital Markets  in Tvaksa Technologies in  Bangalore for (12-16) years of experience. Apply Now!