Associate Program Manager - Inbound Telecom Process - BPO

- Manage the team for an inbound telecom BPO process.

- Manage the KPI

- Management Reporting

- Attrition Management

- Capacity Forecasting

- Client Communication

- Support sales pitches as and when required

- Identify process improvement opportunities and undertake PI projects

Education: Must be a graduate

Experience: 8+ years of total experience

- Must have experience to manage large 50+ FTE team

- Must have International Telecom Voice BPO experience

- This is a permanent Night Shift

- Working from office is mandatory