Associate Manager - Service Management - Business Reporting & Governance Vertical - Consulting

Service Management Associate Manager

- The Business Reporting and Governance vertical helps to deploy and deliver robust tracking mechanism for SLA/KPI or any other operations on a day to day basis.

- The Governance team will be responsible for contractual compliance of various aspects of contract like Governance, Reporting, Incident Management, Change Management and Survey Management along with driving automation and analytics.

- Assessing, managing, using, improving, monitoring, maintaining and protecting organizational information through a system of decision rights and accountabilities for information-related processes, executed according to agreed-upon models which describe who can take what actions, with what information, when, under what circumstances and using what methods.

What are we looking for?

- Microsoft Excel.

- Data Analysis & Interpretation.

- Data Governance.

- Microsoft PowerPoint.

- Ability to establish strong client relationship.

- Thought leadership.

- Ability to manage multiple stakeholders.

- Collaboration and interpersonal skills.

- Problem-solving skills.

- Microsoft Power BI.

Roles and Responsibilities :

- In this role you are required to do analysis and solving of moderately complex problems.

- Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures.

- The person requires understanding of the strategic direction set by senior management as it relates to team goals.

- Primary upward interaction is with direct supervisor or team leads.

- Generally interacts with peers and/or management levels at a client and/or within Organization.

- The person should require minimal guidance when determining methods and procedures on new assignments.

- Decisions often impact the team in which they reside and occasionally impact other teams.

- Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Organization.

- Please note that this role may require you to work in rotational shifts.