Service Management Associate Manager
- The Business Reporting and Governance vertical helps to deploy and deliver robust tracking mechanism for SLA/KPI or any other operations on a day to day basis.
- The Governance team will be responsible for contractual compliance of various aspects of contract like Governance, Reporting, Incident Management, Change Management and Survey Management along with driving automation and analytics.
- Assessing, managing, using, improving, monitoring, maintaining and protecting organizational information through a system of decision rights and accountabilities for information-related processes, executed according to agreed-upon models which describe who can take what actions, with what information, when, under what circumstances and using what methods.
What are we looking for?
- Microsoft Excel.
- Data Analysis & Interpretation.
- Data Governance.
- Microsoft PowerPoint.
- Ability to establish strong client relationship.
- Thought leadership.
- Ability to manage multiple stakeholders.
- Collaboration and interpersonal skills.
- Problem-solving skills.
- Microsoft Power BI.
Roles and Responsibilities :
- In this role you are required to do analysis and solving of moderately complex problems.
- Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures.
- The person requires understanding of the strategic direction set by senior management as it relates to team goals.
- Primary upward interaction is with direct supervisor or team leads.
- Generally interacts with peers and/or management levels at a client and/or within Organization.
- The person should require minimal guidance when determining methods and procedures on new assignments.
- Decisions often impact the team in which they reside and occasionally impact other teams.
- Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Organization.
- Please note that this role may require you to work in rotational shifts.
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