Associate Manager - Resource Planning

Role Type: Full time Work from office.

Shift Rotational shift : 5 days working.

Designation : Associate Manager-Resource planning.

Location: Hyderabad.

The preferred candidate should come with 4+ years of experience in WFM and should be on paper team lead and above.

- Analysis - Strong Analytical skills.

- Should be able to handle & achieve the departmental requirements.

- Knowledge of VBA, MS Access, SQL (preferable).

- Maintain data integrity.

- Knowledge (What the person must know): Understanding of operational process, logical thinking, reporting and analysis.

- Should be open to change, multi-tasking skills.

- Team management.

- Should have extensive experience in Resource planning.

- Accurate and Timely reporting.

- Client Management - Internal and External.

- Ability to work on data and generate various types dashboards, reports/ad-hoc reports.

- Meeting client requirements within TAT and with accuracy.

- Ability to handle high level data analysis and data.

- Ensure All SLA's related to business in terms of MIS like Service Level, Absconding % etc are met consistently.

- Should be able to ensure that monthly volumes are handled effectively without any negative impact on the revenue.

- Should look at revenue enhancement opportunities within the Business.

- Should contribute to the business by proactively providing solutions to pre-empt possible situations which impact performance/ Revenue.

Applicant's Specifications:

- Should have basic knowledge of WFM Planning, Scheduling, Forecasting, And Reporting.

- Should have exposure to Nice/ Variant standard WFM tools.

- Should be sound in his knowledge of Avaya CMS /CISCO.

- Good communication skills (Role requires interaction with Sr. Leadership and customers).

- Should have good excel skills and be able to up skill the team on excel skill sets if required, be hands on with creating reports.

- Should be able to think on the feet to make decisions related to steps which would impact business.