Associate Manager - Program Operations - BFSI

Currently we are hiring for a (Program Operations)Associate Manager Profile in a leading Financial MNC in Bangalore Location.

Looking For : Associate.Manager

Education : Any Graduates

Job Location : Bangalore

Experience : 8-12 yr of experience.

Job Description :

- Lead and drive overall quality and continuous improvement initiative through implementation of industry standards and methodologies such as Process Standardization Lean Kaizen and Lean Six Sigma.

- Leverage the capability of employees through involvement in various initiatives.

- Drive digitization and automation for tracking and reporting performance and enhancing process performance.

- An outstanding opportunity for candidates to join the team help implement Lean Kaizen Lean Six Sigma and BPR in a growth oriented business.

- Service Operations: Mentor and guide relevant Accenture Geography's leadership team in following context.

- Establish and implement the basic quality and continuous improvement framework for the Center based on Six Sigma

- Provide direction and guidance to tactical and strategic process improvements and establish standards based on agreed frameworks

- Integrate Quality and Continuous Improvement initiatives with other network programs so that they are embedded in the routine operating procedures and processes

- Advising Leadership on request basis on the design and implementation of quality related initiatives .Lean BPR Six Sigma etc in business plans and ensure quality measures are aligned with overall business objectives

- Promote Self Audits .Effectiveness Audits. to ensure that the quality systems are being implemented consistently and effectively and identify corrective action

- Drive digitization and automation for tracking and reporting performance and enhancing process performance

- Provide support for capturing client feedback through "Voice of Customer" initiative .

- Facilitating Process Management System design and development.

- Manage services and relationship with internal and external supplier as required Commercial:

- Drive efficiency and effectiveness across center operations. Demonstrate strong results in terms of quantifiable financial impact as well as enhanced service levels. Operational Excellence:

- Help in defining Metrics and measures for various business processes

- Ensure quality measures are aligned with overall organization and engagement objectives

- Support in tracking the performance against organizational and engagement objectives and facilitating implementing improvement initiatives to achieve the objectives.

- Build an organization culture focused on quality and continuous improvement through multiple initiatives.

- Provide necessary training on Delivery Excellence methodologies to employees across the Center People.

- Drive employee satisfaction in the Quality Team by motivating mentoring team members to achieve their personal and professional goals.

Job Location : Bangalore

Experience : 8-12 yrs

Shift : General

Anwar
Sr.F&A-ITES Recruiter
040-39834030
9959121094.