Associate Manager - HR Business Partner - BPO

Associate Manager - HRBP

Key Responsibilities :

1. Impact on the Business (30%) - Participate in the overall development and implementation of the SSC HR vision and processes

- Develop and drive the long-term HR strategy for the SSC

- Ensures alignment with Group HR strategies, policies and initiatives

- Develop strategies to increase employee engagement levels within the SSC

- Manage the change elements for the SSC, from both a strategic and operational level

- Develop the long term mission of people assets as a competitive advantage for the SSC

- Plan and implement for continued volatile growth, change and maturity within the SSC

- Communicate with line management as a true business partner and provide a deep understanding of the role that a world class HR practices can play in the development of the business

- Ensure appropriate on-boarding of resources

- Work with the teams to drive HR related KPIs and SLAs

- Build knowledge management and appropriate learning systems

2. Leadership (30%) - Actively participate in leadership discussions

- Ensure sufficient potential across organisation to fill in key roles, and to sustain and build organisational capability over time

- Promote a 'customer centric' and 'partnership approach' to develop strong relationships with other working groups

- Provide clear definition of roles, responsibilities, individual goals and performance objectives for the team

- Utilise TCPL global performance development tools and processes to drive high performance delivery of the team

3. Communication (30%) - Accountable for effective communication of issues across the SSC and working groups

- Accountable for effective communication with the statutory agencies in Bengaluru

- Accountable for effective communication of all HR related activities to leadership Board on a periodic basis

4. Cross Functional Activities (10%) - Work closely with

- Program board in setting up the Human Resources team in the SSC

- TCPL HR teams in sharing of best practice for recruitment, learning and development and reward and recognition

- IT on automation / digitization initiatives for the process