Associate - Fraud Operations - BFSI

HOW YOU WILL FULFILL YOUR POTENTIAL :

- Determine action required based on established procedures to protect the Bank's assets; work with a supervisor on handling more complex cases

- Place an appropriate hold on accounts deemed to have fraudulent activity. Track and document action taken in a timely and correct manner to provide a record of activity and meet audit and compliance requirements.

- Communicate, in a professional manner, with customers, merchants, financial institutions, and other personnel to resolve system problems or request additional information and / or documentation to support a decision on whether fraudulent activity has occurred

- Assist in identifying and developing process enhancements to maximize efficiency of fraud detection activities as required

- Identify risk and prevent loss from fraud reports, referrals from fraud email box, and return items (multiple sources/platforms)

- Make sound subjective decisions to close risky relationships, place and remove restrictions on accounts, return ACH/cancel wires

Asset Management Operations :

- Investigate risk identified through new account filters from new account opening process. Investigate check and ACH returns and rejects. Review and investigate Fraud referrals.

- Run and review pro-active risk reports, conduct research using third party data sources to validate monetary and non-monetary transactions

- Review established detection system-generated alerts to identify fraudulent activity related to merchant, check ACH, wire, digital banking, and account openings

SKILLS & EXPERIENCE WE'RE LOOKING FOR :

BASIC QUALIFICATIONS :

- Minimum graduation/Post Graduation

- 7-9 years Fraud experiences

- Proficient with Microsoft Suite (including Word, Excel, PowerPoint, and Outlook)

- Strong understanding of the customer service experience

- Must be self-directed, detail-oriented, driven, and able to work independently in a team-oriented and fast-paced environment

PREFERRED QUALIFICATIONS

- Bachelor's/Post Graduation Degree

- Fraud experience in a financial services environment