Associate Director/Vice President - Transition - BPO

Role : Associate Director/ Vice President - Transition

- The incumbent will be responsible for Transition of Processes for the the outsourcing Business Vertical for the Organisation.

- Will Lead a Team of Managers who will be involved in Transitioning business from the client to the offshore centers in india.

- RFP - Working with Business & Transition Head supervision, not directly responsible for output:

- Gather inputs from SME as per discussion with Business Head.

- Create first level t-plan and cost, review with the Business Head and make changes as required

- Create summary view of cost as per requirement (by tower, by region, or any other cut)

- Draft responses to relevant RFP questions, all output reviewed by Transition Leader

During Transition :

- Day-to-day transition planning & management (including escalations and issues/risk management)

- Understand the transition plan, focus on timelines and assumptions, seek clarifications if any.

- Keep the project team aware of the Transition Plan.

- Track day to day tasks as per project plan (today + 5 working days typically)

- Validate output by functions before it's sent to customer example: Training plans, SOP tracker etc.

- Own completion of all toll-gate deliverables including travel and site readiness

- Escalate pending activities as per escalation matrix for the project

- Maintain Action, issue, risk log and keep everyone updated about latest status

- Coordinate with customer PMO - dependencies, risks, issue logs

- Liaison with Change Manager / Leader for any overlaps in deliverables or reports

- Schedule calls as per governance matrix and prepare materials for calls as relevant

- Prepare toll gate docs and socialize for prep; make changes

Adherence to Transition Policies & Procedures :

- Create project on CMP tool, schedule CMP calls and drive closure

- Create project on Gentrac, maintain latest status of project

- Initiate Change Request as relevant and as discussed with TL

- Trigger VoC survey roll out post tollgate signoff, share scores with entire project team

- Keep TL apprised of any exceptions due to arise in Deal Book and act as guided for exception approval

Experience & Qualification : MBA with 16+years of experience & minimum 5+years experience into Transition for a Large Outsourcing Setup.