Associate Director - US Medical Omni-Channel Operations

US Medical Omni-Channel Operations - Associate Director

Omnichannel team was started in 2021 with the objective of supporting Omnichannel operations and integration communications to our stakeholders and marketeers, in the US and ex-US affiliates. This team is part of the - Commercial Services organization and works very closely with teams based in Indianapolis (HQ). The team, by design is highly cross-functional with varied backgrounds and skills across data management, platform, analytics and data sciences, business, and commercial operations etc.

To better meet the evolving analytics needs of the organization, the Omnichannel team is hiring for a leader to set up and lead the US Medical Omnichannel team. This team works on Omnichannel requirements of US medical portfolio. The nature of deliverables include, but not limited to, suggestion design, targeting, Omnichannel analytics, Next Best Action/Engagement execution, analysis and multiple other ad-hoc data-powered assessments. For the same, the incumbent will:

- Take End to End ownership of the unit for execution and delivery

- Take ownership of quality and effectiveness of the Build-Operate-Transfer agenda of the capability with an aim to in-source the capability

- Work closely with the onshore advisors to plan and build these capabilities to meet strategic needs

- Build and leverage relationships with stakeholders across BI&A, ZS, other commercial services, US advisors, content managemnt team, central capabilities and other allied teams

- Manage sub-teams, peer group and stakeholders with utmost integrity as per values and behaviors

Key Responsibilities:

Project Management and People Leadership:

- Direct the delivery team to take ownership and deliver best possible outcomes through a sound data management, analytics and operations mindset.

- Work closely with stakeholders to ensure expansion and penetration of Omni use-cases with medical teams.

- Create a framework for communication, project management and execution across BUs to help drive best practices

- Take ownership of design, development, maintenance and operations

- Be a mentor for team members, and drive upskilling plans for team

- Serve as trusted career advisor, and work with functional leadership and HR to identify career opportunities for these team members, both systemically (career path development) and with individuals as needed

- Develop a pipeline of right talent and leadership, and contribute to an inclusive community of analytics expert practitioners

- Drive standardization, automation agenda across business units to help scale the delivery operations

Strategic growth and thought leadership

- Strategize on key opportunities/ whitespaces, drive discussions and expand outcomes from for NBA / NBE / Omni solutions

- Integrate working model within and across Omni channel practice and where possible, across other teams to drive better cross-team resourcing, cross-pollination of best practices and expansion of capabilities

- Network with industry experts and external consultants as needed to develop, test, and implement new approaches and solutions for analytics outcomes

Required Skills and Expertise:

- Bachelor's Degree with 12+ years of relevant experience in an allied funstions such as: BI, data analytics, Omnichannel, integrated marketing, supporting Pharma/Lifesciences Commercial or Medical ops internally or in consulting; at least 6+ in leading teams

- Proficiency in SQL, R/Python or SAS, AWS, BI platforms, CRM, customer 360 tools

- High level of motivation and a strong desire to find creative solutions to challenging situations

- Demonstrated ability to enforce business rules and policies in a constructive but disciplined manner

- Strong track record of leading cross-functional teams to deliver and delivering complex cross functional projects

- Substantial analytics experience and understanding of complexities in specialty markets, medical landscape, and US pharmaceutical business

- Proven ability to rally resources to achieve project and business results

Education

- Master's degree in management/pharmaceutical or a related field from a premium college