Associate Director - Transformation - Consulting Firm

Associate Director- Tranformation

Duties and Responsibilities

- Help solution teams to scale their business and build delivery capabilities by adopting the Global Managed Services (GMS) delivery model framework

- Work closely with the business stakeholders to carry out process optimization activities, using levers such as simplification/elimination of non-value added activities, automation and location strategy.

- Delivery business architecture definition to enable scale and reuse Operational

- Solution industrialization Advisory role supporting the solutions teams

- Capture business requirements towards foundational services (e.g data operations, service mgmt., technology operations) and facilitate the setup of those functions with the technology teams

- Transformation program mgmt. incl cost, time and quality aspects

- Define or redesign end-to-end business processes (on- and off-shore) approach to improvement by translating complex business and operational modelling into an actionable plan that defines business process, organisational and technology solutions with project timelines

- Identifies opportunities, challenges and synergies across other business units\entities and sets improvement targets based on best in class benchmarking that drives value for our clients.

- People Management

- Lead a virtual program team creating a high-performance standard

- Change and stakeholder mgmt. to drive change in the organization

Educational Qualification:

- Graduate/PG

Experience:

- 10+ years of experience in a transformation, managed service delivery or large-scale program management role.

- Have hands on exposure to professional and managed services delivery comprising mix of Consulting (cyber security / financial crime prevention), Tax, Assurance, People advisory services