Associate Director - Technology - Engineering University

Associate Director - Technology - Leading Engineering University

Responsibilities:

- Responsible for maintenance and operation of all the University Digital Infrastructure (Hardware and Software)

- Supervise entire university system infrastructure like ERP, LMS, Wifi, website, server etc. to ensure functionality and efficiency

- Monitor KPIs and IT budgets to assess technological performance both annually & in a longer run

- Monitor & head purchases of hardware, software licensing etc.

- Oversee all system design and changes in system architecture

- Create and support cross-functional teams for needs assessment, decision-making, technology support, professional development and other aspects of the university

- Plan, organize and control educational technologies and information systems and their use throughout the University

- Develop and enforce appropriate IT policies and guidelines

- Collaborate across departments and functional areas that support adoption and implementation of technology in all aspects of university business

Strategy and Planning:

- Device new strategy and plan to update / make the University a digital campus

- Determine information-system problems, both current and future, and design general solutions.

- Maintain current knowledge of technology landscape and developments

- Set clear objectives and measures; and monitor process, progress and results and track, analyse, monitor technology performance metrics

- Directly lead the data processing within the university

Leadership and Team management:

- Lead the IT support function for all departments in the campus in troubleshooting system, network and applications related issues

- Build a strong technology team and be responsible for recruitment, retention, supervision, development, compensation and evaluation of all personnel involved

- Ensure appropriate trainings for users within the university on the information technology systems & software's used

- Promote and lead the implementation of industry best practice methodologies, tools and programs in support of technology

KPIs :

Specific measures of performance relating to growth, profitability, customer satisfaction, efficiencies, etc. will be some of the KPIs for the successful candidates.

The measures will likely include

- Quality of Service and Employee satisfaction

- Functionality & performance

- Product reliability (Software & Hardware used)

- Responsiveness to market changes in technology

- Productivity

- Reduced down time

- Mean time to repair

- Average Handle time