Associate Director/Senior Manager - Service Delivery Role

Service Delivery - Work stream Lead 1 (Associate Director / Sr. Manager) (10-15 yrs)

- An incisive professional with more than 10-15 years of experience in Operations Management, Process Management, Client Servicing, Team Management and Business Consultancy Service for overseas client.

- Enthusiastic in approaching organization-wide challenges from many angles and utilizing financial expertise to deliver effective solutions.

- Collaborative management style with strong leadership instincts and ability to excel independently.

- Specialized ability to design tools for greater efficiency and profitability.

- Perceptive and practical trouble-shooter with unique ability to solve large-scale problems

- Excellent cross-functional management skills including working across multiple departments

Key Areas Of Impact :

- Change Management, Cost Control, Service Quality Improvement, Business Process Engineering Advanced Technology, Transition Management, Productivity Improvement, Accelerated Growth Cross-Cultural Communication, Inbound/Outbound Calls, Contract Management, Continuous Process Improvement, Conflict Resolution, Revenue Growth, P&L/Budget Optimization

Role Summary :

- Strategy Planning, Profitability, Operations Management, Business Process Improvement and SLA Management

- Manage and resolve issues at the third party premise and ensure business is delivering at optimum level

- Identify new opportunities and initiate project to deliver while meeting timeline

- Cost optimisation strategy by using Lean tools and other business improvement initiatives

- Ensure contractual compliance

- Monitor and drive quality through my DR and ensure dashboard for stake holders

- Continuous review of business and processes

- Deploying lean approach to processes and people to enhance revenue while simplifying complex processes

- Manage Change