Associate Director/Senior COO - Business Manager

Associate Director/Senior COO - Business Manager

Role Purpose:

The role is responsible for:

- Primary contact point and liaison for senior business stakeholders to transfer and migrate business management activities.

- Ensuring seamless transition and operationalizing business activities transferred to Bangalore.

- Identification, Tracking and Reporting of activities KPI's along with building and onboarding pipeline of future activities

- Delivering first class service and outcomes to our internal stakeholders

- Ideate and innovate to make our processes simpler and more value led.

- Analysing data to identify opportunities for improvement in existing processes

- Incident reporting and management along with timely resolution

- Lead the execution of business initiatives and activities in support of team and business priorities.

- In partnership with embedded control officers, managing the risk and control environment via a robust governance, ensuring all risks are understood, reported, and managed within risk appetite.

- Representing the team in regional and global governance forums where appropriate

- Experience of senior (MD and D) stakeholder engagement on an international basis

Role Outcomes:

- Well defined onboarding execution strategy and implementation plan for transferring/migrating business management activities.

- Strong alignment and collaboration between teams that make up the business flow.

- Effective structure and governance to support transferring/migrating business management activities

- End to End Process Management outcomes delivered such as capacity creation, end user feedback, optimised workflows.

- Effective engagement with senior business stakeholders that builds long lasting relationships.

- Strong focus on delivering to high standards and at pace.

- Determined, can-do attitude that inspires others to the same.

Leadership Capabilities:

Drives Future-focused strategy:

- Sees beyond the 'day to day' work and challenges ways of working

- Demonstrates new ways of thinking to improve performance.

- Change management leadership, leading others through change with energy and enthusiasm

- Identifies opportunities to implement scalable solutions that improve revenue, efficiency and/or user experience.

Inspires & role models:

- Inspires & motivates others to achieve their goals and objectives.

- Builds a diverse and inclusive team

- Enables collaboration & teamwork.

- Actively develops others and owns their development.

- Makes conscious decisions around diversity and values inclusion.

- Drives for results

- Not afraid to have difficult conversations to improve efficiency or create growth.

- Balances growth & risk

- Critically and logically evaluates information and facts before making balanced decisions.

- Actively prioritises BAU and change/transformation to ensure ongoing compliance with business and conduct commitments.

Technical Capabilities :

- Ability to navigate the regulatory landscape.

- Understands business risks, client base and geopolitical environment.

- Financial and accounting acumen

- Exhibits robust judgement, decision making and is resilient to change.

- Excellent problem-solving capability, sense of urgency with good time management skills and able to operate with ambiguity.

- Organised with a systematic approach to programme execution, experience of (major) business transformation and or change initiatives.

- Ability to identify, manage, and mitigate risk effectively.

- Excellent communication and managing relationships.

Required Experience:

- Proven track record of implementing change programmes of scale/size required for role.

- Confirmed ability to interpret and articulate complex issues concisely and clearly.

- Markets and Securities Services business/product knowledge

- Confirmed ability in managing and coordinating teams across geographies.

- Individuals with previous experience in either a COO or Business Management would be preferred.

- Experience in transformation, change management and migrations from onshore to offshore.

- Excellent interpersonal skills, coupled with the ability to maintain global team relationships.

- Confirmed ability in Process Design & Optimisation along with experimenting/implementing with tools to make processes simpler.