Associate Director - SAP Application Support - Production Support/Quality Management & Plant Maintenance

Purpose:

To oversee the activities of our SAP Manufacturing (Production Planning), Quality Management and Plant Maintenance application support team. This position would primarily focus on day-to-day application support of SAP Manufacturing (Production Planning), Quality Management and Plant Maintenance functions, enhancements, and various continuous improvements. This position would oversee a team of multiple functional analysts.

The candidate should have experience in end-to-end functional delivery.

Education and Knowledge Requirements:

- A bachelor's degree in engineering, business, computer information systems, or a similar discipline.

- More than 12 years of experience managing and delivering application support on a worldwide scale. Strong functional and technical background in SAP Manufacturing (Production Planning & Support), Quality Management and Plant Maintenance modules, including business application design and analysis.

- Thorough understanding of ITIL standards and production support metrics, including incident, problem, and change management.

- Possessing pertinent industry credentials such as PMP, ITIL, or SAP would be beneficial.

- Demonstrated success managing a team of more than 20 people.

- Extremely skilled in Word, Excel, PowerPoint, and all its components, including macros and pivots.

- Capacity to collaborate with IT and business partners both individually and as a team.

Major duties and responsibilities:

- In charge of overseeing SAP operations in the areas of Manufacturing, Quality Management and Plant Maintenance as well as integration with pertinent satellite systems.

- Ensure SAP services are provided and maintained in line with SLAs, established norms, and regulatory decrees.

- Work closely together with all IT stakeholders, including business units.

- Establishes guidelines for team operations and makes sure that crucial protocols are followed based on discipline-specific knowledge.

- Engage in active collaboration with business teams to pinpoint and choose the solution that best meets the needs of the company.

- Be responsible for governance of major enhancements and project implementations in SAP and relevant satellite systems.

- Establish a governance method in close coordination with stakeholder management to decide on budgetary requirements and priorities for implementing changes to any SAP environment.

- Oversee and lead a globally dispersed SAP application support staff.

- In charge of minor enhancements as well as on-demand assistance with troubleshooting, researching, analyzing, and resolving production-related problems.

- Responsible to create the necessary documentation for system modifications in accordance with SOX change control guidelines and protocols.

- Oversee production operation tasks such as bug fixes, upgrades, patches, enhancements, and release management.

- Examine current business procedures to find areas for automation and ongoing enhancements that will increase productivity.

- Support month- end, quarter-end, and year-end activities. Provide elevated support to business groups during these critical periods.

- Take the lead in investigating and resolving serious, high-impact issues and incidents.

- Working together with teams of IT suppliers

- Adapts to departmental goals and plans to account for operational and resource constraints.

- Provides functional guidance and leadership to employees, colleagues and/or customers.

- Encourage the change procedures needed to put updated business and operational systems into place within your sphere of influence.

- Keep up great lines of contact with the department and encourage information sharing to enhance business assistance.

- Facilitates the testing and resolution of issue fixes in both local and global interfaces.

- Actively support the impact assessment process from a functional standpoint, ensuring that it aligns with business requirements. Manage necessary localizations, boost global template adherence, and bring up any necessary template changes with the COE team.

- Recognize interdependencies and make sure that interdependent projects, other E2E teams, and global support tracks are integrated.

- Take charge of and oversee the team's internal and external resources.

- Management control over team members' hiring, development, pay instructions, terminations, performance planning, and other matters.

- In charge of formulating policies in his or her purview.

- A member of the leadership group for ERP support services.