Associate Director - Salesforce - CRM Domain

Associate Director - Salesforce (Diversity)

Experience & Background :

The candidate must have 10+ years of relevant experience in a similar role, particularly in a professional services firm / consulting / Big 4. and a final round with the Director / Partner of the practice followed by HR discussion.

- 10 -14 years of experience in business operations and /or delivery in Big 4 or shared services of large corporates with exposure to working with onshore teams

- Deep understanding and hands on experience implementing enterprise level applications

- Updated with the latest technologies across Sales, Marketing, Service and CPQ - Development, Testing, Cloud technologies

- Good understanding of the industry best practices and proven experience implementing these best practices

- Experience operating in Shared Services or offshore-onshore teams

- Ability to perform in a fluid changing environment (consulting)

- Should have excellent communication skills and prior experience of interacting independently with global stakeholders

Expected Skills :

- Manage end-to-end delivery for multiple projects in the CRM domain:

- Strong analytical and critical thinking acumen

- Extensive experience working with global clients

- Effective verbal and written communication skills

- Maintain data confidentiality and adherence to the risk management policy

- Organized approach and able to work under pressure

- Willingness to work in a highly demanding and results oriented team environment where priorities can change frequently

- Highly focused on detail and accuracy of information presented

- Willingness to travel overseas for extended periods if required