Associate Director - Regional Business Operations - FMCG

Position--Associate Director - Regional Business Operations

Location--Lucknow

Job Description

Responsibilities

- Overall Accountability for Regional Operations.

- Effectively strategizing & handling Logistics operations, maintenance and route optimization for the assigned region.

- Identifying & managing risk factors during operations - Analyzing operations carried out with proper infrastructures, like manpower, vehicles, trunks, locks etc.

- Managing ATM's & CDP in the region.

- Fleet Management

- Manpower Management

- Effectively handle process-related improvements

- Liaison with government bodies (RTO, Police and Local Municipal officials etc.)

- Provide efficient and effective customer service to achieve high client satisfaction levels.

- Conduct Regular Audits - Keeping a close watch on process adherence & conduction surprise audits

Experience and Background:

- Master's degree in operations; plus a minimum of 16 years of full-time experience of leading field operations in Logistics or E-commerce industry.

Competencies:

- Demonstrates strong verbal and written communication skills

- Ability to positively influence behaviors and outcomes; guide and influence leadership & manage large teams

- Excellent time management skills and ability to prioritize

- Having keen analytical & Problem-Solving skills

- Goal Orientation

- Ability to handle pressure and deadlines

- Having a high level of integrity and honesty