Associate Director - Product Solution & Presales - FinTech/Payments

Associate Director - Product Solution & Presales - Fintech / Payments

Key Job Responsibilities:

- Lead the PSS (Product Solution Specialist) team of Enterprise Business

- Owner of all pre-sales and solution activities for existing merchants.

- Work with Enterprise Farming business leaders and account managers on new Leads and Opportunities, close end-to-end per sales lifecycle.

- Do requirement gathering, solution design and solution presentation to merchants. Ensure quality delivery of the proposed solution.

- As Solution Sales lead, prepare GTM strategy with Product and Sales for new and existing products.

- Identify Product cross-sell opportunities in existing accounts, work and execute merchant ring-fencing strategies via deep integrations, custom integrations etc.

- Formulate Solution Sales strategy factoring industry trends, market, and competition.

- Own the plan for cross-sell, deep integrations, merchant custom requirements, and implementations, Product & feature backlog, Parity, or superiority with competition

- Ensure that the requirements specifications are well-defined and delivered unambiguously for the product and engineering teams to develop and deliver the software.

- Lead a team of Merchant Analytics and integrate it with the PSS function to achieve improved Merchant Experience. Development :

- Functionally translate and map the business domain to a technological solution domain

- Collaborate with Merchant, Sales, Product and Delivery team leaders to arrive at detailed solutions, efforts, and implementation plans.

Collaboration :

- Evangelize and communicate the strategy to all stakeholders including customer

- Collaborate with Sales and Customer Success to understand and eliminate obstacles to adoption and usage

- Work with Marketing to bring new features to life on various communication touch points.

SLA & Governance:

- Ensure that SLAs committed to customers are upheld and any lapses are identified within the permissible time frame Experience

Minimum Qualifications:

- 10+ years of overall technology industry experience in Presales and Solutions, Product Management, Business Analysis, Software Development for a payment solution provider, medium to large-scale organizations or start-ups

- Bachelor's Degree in Engineering, Computer Science & Engineering, or related experience required

- Should have managed medium to large teams, as solution architect manager Technical Experience

- Should have experience working as a Product Manager / Product Solution Architect

- Experience in programming languages such as Java, Python, PHP, JavaScript and NodeJS

- Database: MS SQL, MySQL, MONGODB, Graph Database etc.

- Integrations: SAOP and RESTful API

- Understanding of Payment services, architecture and integrations

- Experience with tools such as JIRA

High performing Behaviors :

- Customer Focused - Does what is right for the customer

- Be a change agent and willing to challenge status quo while helping to drive the necessary changes

- Ability to influence management matrix to achieve outcomes without direct responsibility

- Adaptability, Collaboration & Teamwork, Continuous Improvement and Tenacity