Associate Director - Product - Gaming Industry

Description :-

As our Associate Director, you will organize, communicate, and coordinate internal and external Responsible Gaming campaigns. This will require your ability to create, prepare, facilitate, and distribute program training materials to company employees and properties. You will also need to support internal business units to implement responsible gaming policies and procedures that will ensure responsible gaming compliance with regulatory requirements in various jurisdictions. You will maintain compliance policy with applicable regulations and industry best practices regarding responsible gaming. The goal will be to develop and facilitate effective management of responsible gaming programs across our group.

Responsibilities :-

1. Manage Responsible Gaming programs & charters across the organization.

2. Establish the relevant areas of focus and manage an action plan every year focused on positioning the company as the leading operator in the responsible gaming areas

3. Take end-to-end ownership of the product vision, writing game/feature specs, analyzing key performance metrics, and driving business results.

4. Assist in developing product strategy, and product roadmap by analyzing and prioritizing projects/features, determining the product design and development effort, and negotiating launch timelines with development teams.

5. Be a Visionary who can think out of the box and introduce new trends in the market.

6. Monitor and analyze existing and new markets from a compliance/responsible gaming perspective, keeping the company ahead of the competition through innovative and relevant actions and product improvements.

7. Manage the responsible gaming content and controls on our sites.

8. Perform, evaluate, and coordinate training of staff in gaming addiction behavior.

9. Together with the marketing & product department establishes communication guidelines and secures that all player communications made through Customer Support, Marketing, and VIP teams comply with Responsible Gaming. Policies.

10. Ensure that customers enjoy clear transparent terms and a safe environment for their entertainment.

11. Manage communication and relationships with regulators, associations, and other interested parties as well as special interest groups relevant to Responsible Gaming.

12. Ensure compliance and implementation of Responsible Gaming Program policies and procedures.

13. Maintain and track the Responsible Gaming-related application data, verifying data findings and/or exceptions, and recommend process enhancements and additional monitoring tools as required.

14. Build and promote positive relationships within the federations, external partners, self-regulated bodies & regulators.