Associate Director - Primary Research - KPO/Analytics

What are we looking for ?

- Strong Client Focus

- Understand marketing enough to hold meaningful conversations with client's marketing & business teams.

- Expert knowledge of Quantitative & Qualitative research techniques and methodologies.

Key focus on Quantitative research tools & techniques :

- Complete grasp of research & implications to talk meaningfully with clients and provide inputs

- Proactive

- Able to influence and persuade.

- Strong customer service and interpersonal communication skills

- Ability to analyse and interpret data in a challenging and insightful manner

- Efficient time management, ability to multi-task and detail oriented

- Displays maturity and creative problem solving skills in handling crises

- Recommend improvements in work processes within area of responsibility

- Analyses and interprets financial information to ensure achievement of business targets and early identification of issues / crisis.

- Able to operate in a multicultural environment

- Travel to different markets for client meetings and training the teams

Key Responsibilities :

The focus of the role will be to :

1. Manage a client servicing team to ensure prompt and accurate delivery of service to the responsible clients in order to achieve the set financial objectives and other operational performance indicators.

2. Drive client satisfaction by providing insights and actionable recommendations during presentations and by providing value added analysis- responding to special requests

3. Identify and recommend new products and services to existing clients

4. Grow revenue from the existing portfolio of clients

5. Ensure the generation of required revenue from the assigned client portfolio and proper contract costing in order to meet the agreed budget targets

Education and Experience :

- Preferred MBA or Master's Degree

- 10+ years' experience and Proven success with primary research Qual and Quant

- 5+ years' experience in Research in different sectors

- Post-Graduation from a premier institute

- Good analysis skills and insight generation

- Good grounding in custom research principles, methodologies, statistical techniques

- Basic business understanding (e.g. comfortable with terminology: revenue, profit, loss,

- Expertise in Excel and PowerPoint Usage

- Knowledge of SPSS and similar tools