Associate Director - Operations - BPO

Aggressively drive deflation along with the implementation of a best in class process.

Drive change in the customer organization, be a consultant to senior customer stakeholders

Lead a team of Senior Managers & Managers, to evaluate and take actions that are consistent with the company's overall strategy

Ensure consistent exceeding of process SLAs and delivery capabilities.

Coach, train and mentor direct reports and provide career development opportunities through training

Maintain effective governance and control systems in the company

Conduct annual performance reviews for all direct reports and oversee performance management reviews as per annual/semi-annual cycles for all the employees in the team/account

Demonstrate superior communications skills to motivate staff and develop effective working relationships with peers, executives and clients

Maintaining and monitoring a healthy projects-