Associate Director - Omnichannel Operations - US Pharma

(India Market) -Associate Director - Omnichannel Operations - US Pharma

Key Responsibilities:

Project Management and People Leadership:

- Direct the delivery team to take ownership and deliver best possible outcomes through a sound data management, analytics and operations mindset.

- Work closely with stakeholders to ensure expansion and penetration of Omni use-cases with medical teams.

- Create a framework for communication, project management and execution across BUs to help drive best practices

- Take ownership of design, development, maintenance and operations

- Be a mentor for team members, and drive upskilling plans for team

- Serve as trusted career advisor, and work with functional leadership and HR to identify career opportunities for these team members, both systemically (career path development) and with individuals as needed

- Develop a pipeline of right talent and leadership, and contribute to an inclusive community of analytics expert practitioners

- Drive standardization, automation agenda across business units to help scale the delivery operations

- Strategic growth and thought leadership

- Strategize on key opportunities/ whitespaces, drive discussions and expand outcomes for NBA / NBE / Omni solutions

- Integrate working model within and across Omni channel practice and where possible, across other teams to drive better cross-team resourcing, cross-pollination of best practices and expansion of capabilities

- Network with industry experts and external consultants as needed to develop, test, and implement new approaches and solutions for analytics outcomes

Required Skills and Expertise:

- Bachelor's Degree with 12+ years of relevant experience in an allied functions such as: BI, data analytics, Omnichannel, integrated marketing, supporting Pharma/Lifesciences Commercial or Medical ops internally or in consulting; at least 6+ in leading teams

- Proficiency in SQL, R/Python or SAS, AWS, BI platforms, CRM, customer 360 tools

- High level of motivation and a strong desire to find creative solutions to challenging situations

- Demonstrated ability to enforce business rules and policies in a constructive but disciplined manner

- Strong track record of leading cross-functional teams to deliver and delivering complex cross functional projects

- Substantial analytics experience and understanding of complexities in specialty markets, medical landscape, and US pharmaceutical business

- Proven ability to rally resources to achieve project and business results

Education:

- Master's degree in management/ pharmaceutical or a related field from a premium college