(India Market) -Associate Director - Omnichannel Operations - US Pharma
Key Responsibilities:
Project Management and People Leadership:
- Direct the delivery team to take ownership and deliver best possible outcomes through a sound data management, analytics and operations mindset.
- Work closely with stakeholders to ensure expansion and penetration of Omni use-cases with medical teams.
- Create a framework for communication, project management and execution across BUs to help drive best practices
- Take ownership of design, development, maintenance and operations
- Be a mentor for team members, and drive upskilling plans for team
- Serve as trusted career advisor, and work with functional leadership and HR to identify career opportunities for these team members, both systemically (career path development) and with individuals as needed
- Develop a pipeline of right talent and leadership, and contribute to an inclusive community of analytics expert practitioners
- Drive standardization, automation agenda across business units to help scale the delivery operations
- Strategic growth and thought leadership
- Strategize on key opportunities/ whitespaces, drive discussions and expand outcomes for NBA / NBE / Omni solutions
- Integrate working model within and across Omni channel practice and where possible, across other teams to drive better cross-team resourcing, cross-pollination of best practices and expansion of capabilities
- Network with industry experts and external consultants as needed to develop, test, and implement new approaches and solutions for analytics outcomes
Required Skills and Expertise:
- Bachelor's Degree with 12+ years of relevant experience in an allied functions such as: BI, data analytics, Omnichannel, integrated marketing, supporting Pharma/Lifesciences Commercial or Medical ops internally or in consulting; at least 6+ in leading teams
- Proficiency in SQL, R/Python or SAS, AWS, BI platforms, CRM, customer 360 tools
- High level of motivation and a strong desire to find creative solutions to challenging situations
- Demonstrated ability to enforce business rules and policies in a constructive but disciplined manner
- Strong track record of leading cross-functional teams to deliver and delivering complex cross functional projects
- Substantial analytics experience and understanding of complexities in specialty markets, medical landscape, and US pharmaceutical business
- Proven ability to rally resources to achieve project and business results
Education:
- Master's degree in management/ pharmaceutical or a related field from a premium college
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