Associate Director - Legal Process Outsourcing

Associate Director - Legal Process Outsourcing (LPO) - 12-14 years - Gurgaon/ Pune

One of our reputed LPO clients is looking to hire an Associate Director for their Gurgaon and Pune-based offices with 10+ years of PQE.

Roles and Responsibilities:

- To take charge of operations and build relationships with stakeholders in the client organizations - To know the team and mentor them towards higher levels of performance and growth

- To oversee service level performance, handle exceptions and escalations, and provide technical support and guidance to the quality and training teams, representing contracts management practice within the organization.

To look for opportunities for account growth, work on solutions for prospective clients, develop and implement solutions for new client onboarding, and review and adopt suitable technologies and best practices in the project.

To manage day-to-day operations and be responsible for growing the client relationship, people development, operational excellence, and financial management of the account(s).

- To participate and contribute to the exciting growth in the contract management practice in different ways, including the interviewing and selection process for new hires, knowledge sharing of current processes with new team members, extending the process management methodologies to the new work that comes in, etc.

Core Competencies:

- Service Orientation - Should be aware of both - the internal as well as external customers and their needs; and is committed to meeting the customers- evolving, long-term needs - the focus is on SERVICE

- Result Orientation - Should be able to direct efforts towards developing and implementing realistic action plans to meet business objectives; with a sense of urgency - the focus is on achieving RESULTS

- Initiative - One must not only understand and accept the responsibilities towards his/her job; but also proactively works towards identifying challenges and their resolution - the focus is on seeking SOLUTIONS

- Professionalism - Should have in-depth knowledge of all functions and displays not only required skill-set, but also ethics and integrity while conducting the job - the focus is on PROFESSIONALISM

- Cooperation - One must ensure completion of all tasks at hand and simultaneously extends support to team members and display joint ownership towards achieving business objectives - the focus is on TEAMWORK

- Communication/Feedback - Should believe in providing feedback to other associates and receiving feedback to enhance performance, thereby meeting business objectives - the focus is on OPEN COMMUNICATION