Associate Director/Group Lead - Facility Management Services

Position Name: Associate director/Group lead- FMS

Location : Mumbai

Experience Range : 10+ Years

Preferred Requirements :

- Experience of negotiating and procuring facilities management service contracts based upon best practice principles, with an understanding and working knowledge of performance measurement techniques within the current facilities management market..

- You will have experience of the management of facilities management and capital revenue budgets.

- Demonstrate the ability to delegate where necessary and appropriate but equally 'roll-up sleeves' to accomplish key requirements as well.

- Solid experience in Facility Management within a professional environment, with at least 3 years at a Senior Manager level experience within a corporate setting

- The ability to communicate effectively and professionally with colleagues, contractors and key stakeholders.

- Excellent interpersonal skills with proven ability to work collaboratively. Able to find pragmatic solutions and adapt to changing situations.

- Leadership skills with proven experience of leading, supporting and mentoring teams.

- Able to present information, verbally and in writing, in a clear, persuasive and concise manner to a wide range of stakeholders.

Job Role and Responsibilities :

- Ensure the delivery of Facilities Management services to a high standard. Identifying opportunities that will continuously improve all aspects of operations

- Focus on quality of service delivery, ensuring best practice

- Overall responsibility for all soft services incl. Reception services, Post-room, Catering/Vending, Cleaning, Security, meeting rooms, events management etc.

- Support the development of contracts and contractor management

- Contribute to Procurement strategy and bench-marking projects

- Support and lead the management of all Hard Services Incl. Asset Management across M&E plant, Buildings & Equipment and PPM scheduling

- Ensure records are created and maintained for building (site log books) to demonstrate full operational procedures are followed

- Manage office space utilization and continuously develop "ways of working"

- Management and reporting of Facilities budgets supported by Finance business partner

Operational and Financial Responsibilities :

- Work across the business to support all aspects of operational service delivery.

- To advise the senior leadership team in the allocation of space and office accommodation within the building.

- Develop, review and keep the Business Continuity Plan and arrangements up to date, fit for purpose and regularly tested.

- Devise, manage, deliver the annual Facilities budget.

- Assess and forecast financial performance, including comparison of actual to budget, consider outlook and manage activity to deliver agreed financial outcomes.

People Responsibilities :

- You will encourage, develop, and lead a team and build strong connections with external suppliers (catering, cleaning, M&E, storage, utilities, real estate, car fleet, etc.) to manage contracts and escalate and resolve concerns. You'll have a strong facilities network.

- Organizing and scheduling tasks, delegating, and providing insight into how to prioritize and manage demand to maximize team talents.

- Must be able to develop trust and confidence through communicating with colleagues about issues that affect their role.

Knowledge and Qualifications :

- Hold a Bachelors or Masters degree in Facilities Management or related field.

- Extensive senior Facilities Management experience gained in comparable environments. Demonstrate a full understanding of statutory legislation as it relates to the built environment.

- Demonstrable knowledge of the full spectrum of facilities management functions, including contract management, tendering, business development, continuity planning, and hospitality services

- Demonstrable up-to-date knowledge of current licensing, H&S and disability/access legislation, and the ability to apply these pragmatically through appropriate policies and procedures.

Basic Requirements :

- 10+ years of relevant experience

- Bachelor's Degree

- Excellent communication skills

- Good international exposure will be an added advantage

- Corporate /IT/KPO exposure is preferred

- Fluency in Marathi is preferred

Other Requirements :

- Team management role

- Work from office

- 5-days working

- Soft & hard skills