We are Hiring an Associate Director for an Insurance KPO based out of Delhi/NCR
Bachelor's degree in Accounting or Finance required.
- MBA Finance - ONLY FROM IIMs or SP Jain.
10 years post-qualification
- Should have demonstrated experience of handling large teams, preferably across locations
- Working knowledge of GAAP, preferred;
- Ability to effectively use accounting knowledge to collaborate with varying levels of employees & senior management to drive sound business decisions.
- Excellent written and verbal communication skills.
- Excellent PC skills: Excel, PowerPoint
- Advanced analytical and information gathering skills; ability to evaluate and prioritize extensive detailed data
Key Responsibility Areas:
- Responsible for strategy & execution of the Operations to ensure that the business expectations & SLA’s are constantly met / exceeded.
- Operates largely independently in meeting defined business objectives and goals.
- Performs complex tasks and participates in complex cross-area/function activities.
- Deploy a continuous improvement framework and constantly look for ways & means of driving efficiencies & enhanced controllership.
- Build in-house Domain / Process / Product expertise.
- Build a strong team, drive employee engagement practices, Talent Management and drive employee Retention.
- Should constantly focus on career pathing & succession planning.
- Create centers of Excellence – build expertise, standardize processes, share best practices across business segments.
- Work with the Practice & Transitions team in ensuring seamless transitions.
- Partner with the Practice & Relationship Management team in identification of new growth opportunities.
- Responsible for Customer Satisfaction scores.
- Manages effective internal/external work relationships within own area of responsibility, builds business relationships in the wider group or unit.
- Demonstrate flexibility and manage time-zone differences, effectively.
- Proven ability to interact with senior stakeholders
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