Associate Director - Delivery - Tech Support

Evening shift - 4 PM - 4 AM window

Role spanning across Pune & Gurgaon - 400-500 Team Members

Reports to Director

Must have :

- Good tech profile, with enterprise product support experience for windows / O365 Strong Delivery, client and P&L management experience.

- 15+ years of operations experience in managing 365 & Windows delivery with a large-company, including 5+ years running high performance teams.

- Successful track record in growing and inspiring large teams, with proven ability to select, attract, motivate, retain, and develop leaders and team members.

- Successful track record of improving performance against quality, efficiency, and effectiveness metrics, and meeting/exceeding contractual service level performance requirements.

- Experience of managing clients with a large HC.

- Proven ability to drive performance and grow businesses.

- Experience with a matrix driven organization. Proven track record of building strong relationships with stakeholders.

- Strong internal client-facing skills with excellent communication, negotiation and conflict management skills.

- Analytical acumen and the ability to streamline complex processes.

- MBA/ PG Degree is preferred