Evening shift - 4 PM - 4 AM window
Role spanning across Pune & Gurgaon - 400-500 Team Members
Reports to Director
Must have :
- Good tech profile, with enterprise product support experience for windows / O365 Strong Delivery, client and P&L management experience.
- 15+ years of operations experience in managing 365 & Windows delivery with a large-company, including 5+ years running high performance teams.
- Successful track record in growing and inspiring large teams, with proven ability to select, attract, motivate, retain, and develop leaders and team members.
- Successful track record of improving performance against quality, efficiency, and effectiveness metrics, and meeting/exceeding contractual service level performance requirements.
- Experience of managing clients with a large HC.
- Proven ability to drive performance and grow businesses.
- Experience with a matrix driven organization. Proven track record of building strong relationships with stakeholders.
- Strong internal client-facing skills with excellent communication, negotiation and conflict management skills.
- Analytical acumen and the ability to streamline complex processes.
- MBA/ PG Degree is preferred
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